C Teleport knowledge base
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How to use the platform
Step-by-step guide on how to search, book, change and cancel flights.
Changing details of existing booking
Some details of the booking is easy to change. Others can be tricky or even impossible. Easy to change Passport details Vessel name Date of birth Nationality Difficult to change Passenger name Flight date Flight route Ticket class If you want to change something, please talk to us in support chat.
How can I pick the right flight?
To help you make a better decision of what flight to choose, here are some questions that you could ask yourself while looking for the right flight: Departure/arrival times ⏰ Q: Does your crew need to arrive or depart at a certain time? A: If yes, use departure/arrival filters to remove flights with irrelevant arrivals or departures. Fight connections 🏃 **Q: Is there a change of term
How to start a search
Enter app.cteleport.com/start. You will see the start screen right away. It looks like this:
How to use filters to improve my search
You can find the basic filters above the search results. The basic filters are: Arrival time: Filter the search by your preferred arrival time. Connections: Filter by direct flights or the number of stops you want. **Fare type: **Filter by any fare type or chose between Marine or Public fares. You can also choose to see only the Fully-refundable options. Split tickets: Inclu
What are refundability and cancellation timeline?
On C Teleport, you will see three types of tickets on the search screen: It indicates all the flights that are refundable without any extra cost. Some flights can be “Fully refundable with deadline”, which means that you can cancel and get all your money back until a specific date and time. After that deadline, they might not be refundable anymor
How to start booking
Booking with C Teleport is super easy. Once you select a flight, you will be taken to this screen: Then, you can start adding the passenger details. Before hitting the "Book" button, make sure you check the following t
What to do if a passenger has a long last name or has only one name?
📏 Passengers with a last name that is too long There is a limit for the number of characters in the surname field. If you are booking a low-cost flight that is non-refundable at all, meaning, there is no free cancellation period: Ask us in chat how to register the passenger surname before booking. If you are booking a regular airline that has a free cancellation period: Write as much of the surname as possible Make the booking Let us know in chat the booking reference and
How to check visa requirements for my passenger's flight
To see the visa requirements, you should go to the booking page. It looks like this: On the right side, you can see the price and the fare information. Before the “Book” button, you will see “Visa required:” and you should click on “Check”. A pop-up window will appear, and you can read the requirements
When you need to issue the ticket
In short: almost never. C Teleport will issue it automatically. When you make the reservation, C Teleport takes care of the rest. It carefully monitors the status of the reservation and issues the tickets as late as possible. It is done so because it give you more options to cancel ticket for free even if the refund is paid or they are not refundable. The e-ticket number is not critical for flying because the reservation number is more important. And you have it already in your reservati
Booking Split Tickets
Some routes are not covered by a single ticket. In order for you to get to your destination, you will have to search for separate flights and plan the arrival and departure times for these connections. This is time-consuming. To make it faster and much more convenient, use the splits filter on C Teleport, which by default is set to No splits. By selecting Include split ticket flights the app will search for split tickets. In case you have a preferred connection, you can also enter a
What is “ free cancellation deadline”? (consideration time)
Almost every flight ticket has a free cancellation deadline. Travel agents call this “voiding period”. This means that you can cancel a ticket within a certain period of time after it was issued, and you can either get a full refund or not get charged at all. On C Teleport, you can check the free cancellation period from the cancellation timeline at the moment you’re searching for a flight. !(https://storage.cri
How can I manage my bookings?
You can manage all your bookings by clicking the “Bookings” tab on the top menu. 🔎 Filter your bookings Here you will find all your booking history, from past to future bookings. To find the booking, you need faster; you can use the different filters. Upcoming flights Past fli
How can I change a ticket?
To change a ticket on C Teleport, you can do it in two ways: From the booking confirmation screen From the “Bookings” tab When you click on “change ticket”, a new screen will appear. It looks like this: !(https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/editedchange03_29w
What do the ⚡️flash and the 🕓clock mean when I'm changing a flight?
When you’re changing a flight, in the options, you will find one of these two icons before the price difference of the new ticket. If you hover over the icon, you will find an explanation of what each of them means, but here are more details about it: The ⚡️ means instant execution. When you click on an option with this icon, your ticket will be changed and confirmed right away. The 🕓 me
Why are some prices higher or lower when I change a ticket?
When changing a ticket, you will see in the list of options some prices are, for example, +$10 and others -$10, and some even $0. This means that that’s the price difference between the original booking and the new booking. Here’s an example: If it’s +$10, it means that the new option is $10 more expensive. If it’s -$10, it means that the new option is $10 cheaper. In this case, you w
Use keyboard shortcuts to browse through the Web app easily. They will for sure make booking really speedy! Now cancelling, changing dates, using filters, adding passengers, downloading tickets and much more is just at the distance of one keyboard button! Here is the list of keyboard shortcuts: Works anywhere: New search N Archive A