Finding flights
How can I pick the right flight?
To help you make a better decision of what flight to choose, here are some questions that you could ask yourself while looking for the right flight: Departure/arrival times ⏰ Q: Does your crew need to arrive or depart at a certain time? A: If yes, use departure/arrival filters to remove flights with irrelevant arrivals or departures. Flight connections 🏃 Q: Is there a change of terFew readersHow to use filters to find your flights quickly
You can find the filters on the left side of the screen, next to where it says “Crew overview.” When you click it, all the filters will appear. Be mindful that, on the left, you’re going to find the filters, and on top of the search results, you will find the sorting options. So, what’s the difference?Few readersOur New Interactive Filters - Q&A
All you need to know about our interactive filters Here are some questions you may ask yourself: Q: What are interactive filters? A: Interactive filters allow you to remove or include certain features from the flight cards while you search for flights. Q: Where can I find the interactive filters? A: Inside the flight cards. Q: How do these differFew readers
Changing tickets
How can I change a ticket?
To change a ticket on C Teleport, you can do it in two ways: From the booking confirmation screen From the “Bookings” tab When you click on “change ticket”, a new screen will appear. It looks like this: (https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/editedchange0329wFew readersWhat do the ⚡️flash and the 🕓clock mean when I'm changing a flight?
When you’re changing a flight, in the options, you will find one of these two icons before the price difference of the new ticket. If you hover over the icon, you will find an explanation of what each of them means, but here are more details about it: The ⚡️ means instant execution. When you click on an option with this icon, your ticket will be changed and confirmed right away. The 🕓 meFew readersWhy are some prices higher or lower when I change a ticket?
When changing a ticket, you will see in the list of options some prices are, for example, +$10 and others -$10, and some even $0. This means that that’s the price difference between the original booking and the new booking. Here’s an example: If it’s +$10, it means that the new option is $10 more expensive. If it’s -$10, it means that the new option is $10 cheaper. In this case, you wFew readers
Consideration time
How long is the consideration time?
Consideration time allows users to immediately cancel the ticket without paying for it. What is the duration of the consideration time? We fully comply with IATA voiding times, which are different by geography and time zones. Since C Teleport sources cheapest tickets from a large number of geographical sources, the consideration time may be different from ticket to ticket.Few readersWhen you need to issue the ticket
In short: almost never. C Teleport will issue it automatically. When you make the reservation, C Teleport takes care of the rest. It carefully monitors the status of the reservation and issues the tickets as late as possible. It is done so because it give you more options to cancel ticket for free even if the refund is paid or they are not refundable. The e-ticket number is not critical for flying because the reservation number is more important. And you have it already in your reservatiSome readersWhat is “ free cancellation deadline”? (consideration time)
Almost every flight ticket has a free cancellation deadline. Travel agents call this “voiding period”. This means that you can cancel a ticket within a certain period of time after it was issued, and you can either get a full refund or not get charged at all. On C Teleport, you can check the free cancellation period from the cancellation timeline at the moment you’re searching for a flight. (https://storage.criFew readers
Changing details of existing booking
Some details of the booking is easy to change. Others can be tricky or even impossible. Easy to change Passport details Vessel name Date of birth Nationality Difficult to change Passenger name Flight date Flight route Ticket class If you want to change something, please talk to us in support chat.Few readersOur New Flight Cards - Q&A
Our new flight cards are out and we want to take you through our new design. Here are some questions you may ask yourself: Q: Why are we changing our flight cards? A: Our new flight cards will allow you to find all the information you need while you book your flight(s). We have added new features that will make your booking process easier, and more organized. Q: Has the booking process changed? A: No, the bFew readersHow to book separate tickets
Whenever you search on the app, you receive only single ticket options by default. If after you made a search there are no single ticket options, the app will suggest you to allow searching for flights on separate tickets. To enable separate tickets, use the filter. It is located at the end of the filter section. You can also add separate tickets even if you have single ticket options to have more fFew readersIntegrations with C Teleport
Integrations with C Teleport🧩 Q: What are data integrations? A: Data integration is the process of moving data between databases — internal, external, or both. Q: How do I set up an integration with C Teleport? A: To set up an integration with C Teleport, you'll need to contact the C Teleport team and provide information about your company or service. Depending on the type of integration you're looking for, the C Teleport team will provide you with documentation, samples,Few readersHow to start a search
Enter app.cteleport.com/start. You will see the start screen right away. It looks like this:Few readersWhat are refundability and cancellation timeline?
On C Teleport, you will see three types of tickets on the search screen: It indicates all the flights that are refundable without any extra cost. Some flights can be “Fully refundable with deadline”, which means that you can cancel and get all your money back until a specific date and time. After that deadline, they might not be refundable anymorFew readersHow to start booking
Booking with C Teleport is super easy. Once you select a flight, you will be taken to this screen: Then, you can start adding the passenger details. Before hitting the "Book" button, make sure you check the following tFew readersWhat to do if a passenger has a long last name or has only one name?
📏 Passengers with a last name that is too long There is a limit for the number of characters in the surname field. If you are booking a low-cost flight that is non-refundable at all, meaning, there is no free cancellation period: Ask us in chat how to register the passenger surname before booking. If you are booking a regular airline that has a free cancellation period: Write as much of the surname as possible Make the booking Let us know in chat the booking reference andSome readersHow to check visa requirements for my passenger's flight
To see the visa requirements, you should go to the booking page. It looks like this: On the right side, you can see the price and the fare information. Before the “Book” button, you will see “Visa required:” and you should click on “Check”. A pop-up window will appear, and you can read the requirementsFew readersHow can I manage my bookings?
You can manage all your bookings by clicking the “Bookings” tab on the top menu. 🔎 Filter your bookings Here you will find all your booking history, from past to future bookings. To find the booking, you need faster; you can use the different filters. Upcoming flights Past fliFew readersKeyboard Shortcuts
Use keyboard shortcuts to browse through the Web app easily. They will for sure make booking really speedy! Now cancelling, changing dates, using filters, adding passengers, downloading tickets and much more is just at the distance of one keyboard button! Here is the list of keyboard shortcuts: Works anywhere: New search N Archive AFew readers