User roles and access on the C Teleport platform

This article explains how access works in C Teleport, what each role can do, how roles can be combined, and when multiple accounts are needed.

How access works in C Teleport

Access is controlled through user roles. Each role defines what a user can see and do on the platform. Roles can be combined, and when a user has multiple roles, the one with the highest level of access applies. Roles are assigned within a tenant (an account).

What is a tenant?

A tenant is a separate booking account with its own currency, users, and booking visibility. Multiple accounts can be created to separate travel by department, entity, or currency.

User roles

• Admin — has full access to everything within their account: all bookings, all invoices, and all users, regardless of who created or booked them. Admins can also manage users and roles. This role is typically assigned to travel heads, crewing leads, or system owners.
• Agent — can book, change, and cancel travel for any user within a single account, not just trips they personally created. They have full visibility of all bookings in that account. This role is commonly used by crewing managers or travel planners.
• Super Agent — has the same booking and management rights as an Agent (see above), but across multiple accounts rather than just one. They can view and manage bookings for every account they're granted access to. This is useful for organisations operating multiple departments or currencies, and is typically assigned to managers with cross-entity responsibilities.
• Accountant — has financial visibility only, covering all invoices and statements for the entire account, not just their own or their team's. They cannot book, change, or cancel travel, and cannot view booking details beyond what's needed for invoicing. This role is intended for finance teams.
• Limited Agent — can book travel for others, but can only change or cancel bookings they personally created themselves. They cannot modify bookings made by other users, even within the same account. This works well for captains or superintendents managing travel for a small group.
• Self Booker — can book, change, and cancel travel for themselves only. They cannot book for others, and cannot view bookings belonging to other users. Note: if someone else books a trip on a Self Booker's behalf, the Self Booker will not automatically see it — the Traveller role must also be assigned for that. This role suits travellers who manage their own trips independently.
• Observer — has read-only access to all bookings made under the account, not just their own — they can see trips booked by or for any user in that account. They cannot make any changes (book, edit, or cancel) and cannot view invoices. This role is often used by department heads or colleagues who need visibility into others' travel for oversight or documentation, not just their own trips.
• Traveller — can view their own trips only, including trips booked on their behalf by someone else (e.g. a crewing manager or agent), as long as their email address was used on the booking. They cannot view other users' trips, and cannot book or manage travel unless the Self Booker role is also assigned. This role lets travellers access their itineraries and e-tickets directly, without needing to contact the person who booked for them.

Can roles be combined?

Yes. A user can hold multiple roles at the same time. When roles overlap, the highest-permission role applies. For example, a user with both Observer and Admin access will have full Admin rights, while a user with Agent and Accountant roles can manage bookings and view invoices.
A common combination: Self Booker + Traveller, so a user can both manage their own bookings and see trips that someone else booked on their behalf.

Recommended role setup

Each account should have at least one Admin. Travel planners should be assigned the Agent role, finance users the Accountant role, and managers who need visibility across the account - but no booking control - the Observer role. Travellers should be assigned the Traveller role, with Self Booker added where users manage their own travel. For resilience, larger teams typically assign two Admins.

When do you need more than one account?

Multiple accounts are useful when travel needs to be separated by currency, when large corporate groups require different policies or responsibilities, or when booking access should be limited to specific parts of the organisation.

Updated on: 17/07/2026