Q: What is the maximum baggage size and weight?

Types of Baggage When traveling, there are two types of baggage you can take: checked-in baggage, which is transported in the baggage section of the plane, and cabin baggage, which a passenger can take onboard. IATA Recommendations The International Air Transport Association (IATA) provides the following guidelines to airlines. These recommendations can help you understand the general standards for baggage. Cabin Baggage IATA suggests that carry-on or cabin baggage should not exceed the following dimensions: 22 inches (56 cm) in length, 18 inches (45 cm) in width, and 10 inches (25 cm) in depth. However, these dimensions may vary depending on the aircraft and airline policy. For more details on IATA regulations, you can visit their website. While IATA provides general guidelines, we strongly recommend checking your airline’s website before your flight to confirm the allowed size, weight, and items for both cabin and checked-in baggage. Checked-in Baggage According to international regulations aimed at protecting airport workers' health and safety, checked-in baggage should not exceed 23 kilograms. Depending on the airline, the maximum weight per bag can range between 20 and 23 kilograms. To find the precise weight limit for your flight, please check your airline’s website or contact support via chat or at support@cteleport.com. Additionally, most airlines allow registering heavy baggage (23 to 32 kilograms) for an extra fee. Public Tickets Baggage allo

Q: Why am I getting a "Duplicate booking" warning?

You can receive two types of duplicate booking messages. Type 1: A pop-up on C Teleport when you're booking <img src="https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/cleanshot-2024-07-18-at-141922_1dzdlsq.png" alt="" /> It appears when you're booking a flight for a passenger who already has another booking with a close departure date. This is a warning from our app in case you forgot you already have a similar booking. The app will offer you two options: either cancel the old booking and make the new one, or make a new booking with keeping the old one, taking the risk that the airline can cancel any or all of them at any time without notification. Please note that the app will only inform you about flights within two days before or after your new departure. If there are multiple flights for the same passenger that fall outside this two-day timeframe, the app will not consider them as duplicates. To ensure there are no overlooked flights that haven't been canceled, please visit the Bookings page and filter by the passenger's name. This will allow you to see all their flights and confirm that everything is in order. <img src="https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/cleanshot-2024-07-10-at-164823_pccv2c.png" alt="" /> Blocking seats intentionally In case you don't know when the passenger shall fly, and you're booking a second time intentionally to block potential departure dates, you can proceed with the booking at your own risk. Keep in mind that the

Q: Technical stops

What are technical stops? A technical stop is a scheduled stopover made by an aircraft for specific technical reasons, such as refuelling due to the long distance of the journey or the aircraft's limited fuel capacity. This stop may also involve changing the crew or loading meals onto the aircraft. While the aircraft is being serviced, passengers are typically asked to remain on board. However, in some instances, passengers may be asked to disembark. Importantly, passengers do not need to switch to a different aircraft; they continue their journey on the same plane after the stopover. Why is it important to know there is a technical stop during the flight? It's crucial for passengers to be aware of technical stops because they might need to obtain the necessary travel documents, such as a visa, for flights that include such stops. Identifying technical stops Technical stops do not result in a change of the flight number. For example, a flight from Amsterdam to Manila with a technical stop in Taiwan for refuelling will retain the same flight number for the entire journey. How to check: <ol> <li>Hover over '+1' next to the indication of stops <img src="https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/screenshot-2024-03-05-at-16513_1whlyti.png" alt="" /></li> <li>Click on the 'flight details' <img src="https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/screenshot-2024-03-05-at-16523_1vcejff.png" alt="" /></li> </ol> || Note: Information regarding any technical stop will not appe

Question 1

What is the maximum baggage size and weight?

Accepted Answer

Types of Baggage When traveling, there are two types of baggage you can take: checked-in baggage, which is transported in the baggage section of the plane, and cabin baggage, which a passenger can take onboard.

IATA Recommendations The International Air Transport Association (IATA) provides the following guidelines to airlines. These recommendations can help you understand the general standards for baggage.

Cabin Baggage IATA suggests that carry-on or cabin baggage should not exceed the following dimensions: 22 inches (56 cm) in length, 18 inches (45 cm) in width, and 10 inches (25 cm) in depth. However, these dimensions may vary depending on the aircraft and airline policy. For more details on IATA regulations, you can visit their website. While IATA provides general guidelines, we strongly recommend checking your airline’s website before your flight to confirm the allowed size, weight, and items for both cabin and checked-in baggage.

Checked-in Baggage According to international regulations aimed at protecting airport workers' health and safety, checked-in baggage should not exceed 23 kilograms. Depending on the airline, the maximum weight per bag can range between 20 and 23 kilograms. To find the precise weight limit for your flight, please check your airline’s website or contact support via chat or at support@cteleport.com. Additionally, most airlines allow registering heavy baggage (23 to 32 kilograms) for an extra fee.

Public Tickets Baggage allo

Question 2

Why am I getting a "Duplicate booking" warning?

Accepted Answer

You can receive two types of duplicate booking messages.

Type 1: A pop-up on C Teleport when you're booking

It appears when you're booking a flight for a passenger who already has another booking with a close departure date. This is a warning from our app in case you forgot you already have a similar booking. The app will offer you two options: either cancel the old booking and make the new one, or make a new booking with keeping the old one, taking the risk that the airline can cancel any or all of them at any time without notification.

Please note that the app will only inform you about flights within two days before or after your new departure. If there are multiple flights for the same passenger that fall outside this two-day timeframe, the app will not consider them as duplicates. To ensure there are no overlooked flights that haven't been canceled, please visit the Bookings page and filter by the passenger's name. This will allow you to see all their flights and confirm that everything is in order.

Blocking seats intentionally In case you don't know when the passenger shall fly, and you're booking a second time intentionally to block potential departure dates, you can proceed with the booking at your own risk.

Keep in mind that the

Question 3

I forgot my password, how can I recover it?

Accepted Answer

If you’ve forgotten your password, don’t worry—it happens. You can reset it in just a few steps:

Go to the login page Open your browser and visit https://app.cteleport.com.
Click “Don’t remember your password?” You’ll find this link under the login form. Click it to start the password recovery process.

Check your inbox You’ll receive an email with a reset link. Open the message and click the link inside. If the email doesn’t show up in your main inbox, please check your spam or junk folder.
Create a new password Follow the instructions on the reset page to choose a new password and regain access to your account. Still not working? If you didn’t receive the reset email or if the link doesn’t work, contact our support team at [support@cteleport.com](). We’ll help you get back into your account as soon as possible. Tip: Use a password manager to store your login details securely, so you don’t have to worry about forgetting it again.

Question 4

What are your support hours?

Accepted Answer

💬 Need help? We’re available 24/7

You can reach our support team anytime, day or night. Contact us via live chat, email at support@cteleport.com, or through our Help Center.

Chat support is available in English, 24/7, worldwide. Whether you are dealing with a last-minute flight change, booking issue, or general question, our team is ready to help. We support travel operations across time zones, weekends, and holidays.

We know that travel disruptions can happen at any moment. That is why we are always online and available to respond, no matter the time or location.

When contacting support, please include as much detail as possible. Add the booking ID, passenger name, and a short explanation of the issue. If you have a screenshot, send it along. This helps us respond faster and with more accuracy.

If you prefer to use email, that works too. We monitor support@cteleport.com around the clock. You will receive the same level of support whether you choose chat or email.

Need help right now? Start a chat or visit our FAQ for step-by-step guides and answers to common questions. We are always here to support you.

Related articles: What support options does C Teleport offer?

Question 5

Technical stops

Accepted Answer

What are technical stops? A technical stop is a scheduled stopover made by an aircraft for specific technical reasons, such as refuelling due to the long distance of the journey or the aircraft's limited fuel capacity. This stop may also involve changing the crew or loading meals onto the aircraft. While the aircraft is being serviced, passengers are typically asked to remain on board. However, in some instances, passengers may be asked to disembark. Importantly, passengers do not need to switch to a different aircraft; they continue their journey on the same plane after the stopover.

Why is it important to know there is a technical stop during the flight? It's crucial for passengers to be aware of technical stops because they might need to obtain the necessary travel documents, such as a visa, for flights that include such stops.

Identifying technical stops Technical stops do not result in a change of the flight number. For example, a flight from Amsterdam to Manila with a technical stop in Taiwan for refuelling will retain the same flight number for the entire journey.

How to check:

Hover over '+1' next to the indication of stops
Click on the 'flight details'

|| Note: Information regarding any technical stop will not appe

Question 6

Are all the partially used tickets refundable?

Accepted Answer

No, the fare rules depend on each ticket. Inside the app, you can see the cancellation timeline and penalties for fully unused tickets. But, the cancellation rules for partially used tickets can be the same or completely different.

To know the cancellation and refund rules of a partially used ticket, please send us a message in chat with a link to the rules of the flight you selected. You can also read the rules for partially used tickets if you open the cancellation timeline and open the text of the rules by clicking on “Change & cancellation rules”:

However, we strongly advise you to double check with us in chat, as the rules might be tricky to read.

||| Airlines may take longer to process refund claims.

Are all marine fares refundable if partially used? No, the ticket cancellation rules are unique per each ticket.

Marine fares can:

Be refundable if partially used
Have penalties and/or non-refundable taxes
Be completely non-refundable

||| ⚠️ Important: When a marine fare is fully refundable, it doesn't guarantee that it's refundable if partially used.

How to request a partial ticket refund? If a passenger flew one or more flights on the ticket, you could cancel the ticket on the app by clicking the "Cancel" button. In case the button is not available, please, request a partial ticket refund in the chat. We will process the request if the

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