Q: What are your support hours and phone number?

💬 Main support via chat You can reach out via chat whenever you need support from our team. Our chat support is available in the following hours: Monday to Friday: 00:00 - 23:59 (Worldwide) Saturday &amp; Sunday: 10:00 - 18:00 CET / 16:00 - 00:00 (Manila Time) ☎️ Emergency phone numbers during the weekend We are now available during the weekends via telephone for emergencies only. If you have an emergency and need an immediate reply, you can call any of these numbers: Cyprus: +357 22 232064 Denmark: +45 89 87 05 14 Greece: +30 21 1199 1172 Israel: +972 3-763-0295 Latvia: +371 68 688 354 Netherlands: +31 10 808 2717 Philippines: +63 2 8540 9882 Russia: +7 499 609-75-08 UK: +44 20 3936 0628 Ukraine: +380 44 361 9100 *We only provide support in English when calling these numbers. ||| These phone numbers are only for flights with a departure on Saturday, Sunday or Monday. If your flight is on another day, please, send us a message on the chat. If our lines are busy, you can leave your phone number on the chat, and we will call you back on the same day, but it might take up to 4 hours. If you need an immediate reply, call again a few minutes later.

Q: When you need to issue the ticket

In short: almost never. C Teleport will issue it automatically. When you make the reservation, C Teleport takes care of the rest. It carefully monitors the status of the reservation and issues the tickets as late as possible. It is done so because it give you more options to cancel ticket for free even if the refund is paid or they are not refundable. The e-ticket number is not critical for flying because the reservation number is more important. And you have it already in your reservation. | It is highly recommended NOT to issue the tickets manually. C Teleport will automatically issue the ticket. By letting C Teleport handle this you increase your chances for free cancellations. Therefore, after making a reservation there is no need to issue the ticket. <h3 id="whendoyouhavetoissuetheticket">When do you have to issue the ticket?</h3> Only when someone explicitly requires you to issue the ticket, you have to do so. It is very rarely when the e-ticket is required, but sometimes it may be required to arrange an "OK to board". In all other cases it is better to leave it to C Teleport automated ticketing. Please mind that sometimes by "e-ticket" people mean just the itinerary, not the e-ticket itself. | Only issue the ticket manually is someone explicitly asks you to do so. Otherwise leave it to C Teleport.

Q: What to do if a passenger has a long last name or has only one name?

📏 Passengers with a last name that is too long There is a limit for the number of characters in the surname field. If you are booking a low-cost flight that is non-refundable at all, meaning, there is no free cancellation period: Ask us in chat how to register the passenger surname before booking. If you are booking a regular airline that has a free cancellation period: <ol> <li>Write as much of the surname as possible</li> <li>Make the booking</li> <li>Let us know in chat the booking reference and full passenger’s surname as per passport.</li> <li>We’ll add a remark with the full passenger’s surname in the booking for the airline.</li> </ol> ☝️ Passengers with only one name Make sure that you write the name of the passenger exactly as it appears on the passport. If the passenger doesn’t have a first name or last name, you should do the following: <ol> <li>Enter the information as per passport and leave the first or last name field empty (depending on what name your passenger is missing).</li> <li>Click the “Book” button.</li> <li>You’ll get a pop-up asking you if you’re sure that the passenger doesn’t have a first/last name or if you forgot to enter it. Confirm the message and the booking is made.</li> </ol> 📝 Related articles: How to check visa requirements before booking What is “cancellation deadline”? (or consideration time) What are refundability and cancellation timeline? What should I do if I misspell a passenger's name on the ticket? Why am I getting a "Duplicate booking" warning? ${color}[#8F8F8F](_

Question 1

What is the maximum baggage size and weight?

Accepted Answer

Check-in baggage weight varies per booking. You can check the number of bags and weight per bag on the booking screen. If you have questions, send us a message in chat.

If you need to know the check-in baggage dimensions, you can click on the baggage link on the booking screen to go to the airline's baggage page and read the information there, or you can ask us in chat.

The maximum baggage weight and size depend on the flight. Baggage allowance is different depending on a travel cabin, route, fare type, and many other factors. The airline is the one that determines baggage allowance for a particular booking.

In general, marine fares have extended baggage allowance such as 2 pieces of baggage or 40kg.

Public tickets have baggage allowance ranging from 0 to any; this also depends on the airline.

General information

According to IATA (International Air Transportation Association), a passenger usually can take two checked pieces of baggage with the sum of one bag’s height, width, and length not exceeding 158 cm/62 inches.

${color}[#16a6ff](height + width + length ≤ 158 cm/62 inches)

IATA advises 23kg/50lbs as a maximum weight for each bag. However, some airlines have an extended limit up to 32kg/70lbs per bag or, controversially, set 20 kg as a limit.

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Question 2

How do OK to board visa arrangements work?

Accepted Answer

When your passengers are travelling internationally, they might require visa arrangements for specific destinations. If they don’t have the necessary visa, it should be taken care of. An OK to board arrangement can be a solution if you’re managing last-minute travel.

Why is it important? The airlines are responsible for ensuring that the passengers will be permitted to enter the destination country during the check-in. In case the passenger is not allowed to enter the destination country, the airline has to deal with the repatriation costs and other possible penalties. So, airlines always check for every single passenger if it’s OK to board.

How to get an OK-to-board visa arrangement? Your local agent could help you arrange a visa on arrival. In this case, the local agent has to contact the airline and guarantee that he/she will arrange the required permit and other immigration documents for your passenger. In other words, the local agent asks the airline to issue an “ok-to-board” for the passenger. Once it’s done, the airline will inform the check-in officer, allowing the passenger to take the flight.

Make the arrangements before departure When your local agent can’t arrange a visa on arrival, an “ok-to-board” can’t be issued. Visa arrangements have to be taken care of before departure.

Without the required documents, you can have the following consequences:

The airline denies the passenger to board the plane. Additionally, the airline can refuse to refund

Question 3

What are your support hours and phone number?

Accepted Answer

💬 Main support via chat You can reach out via chat whenever you need support from our team. Our chat support is available in the following hours:

Monday to Friday: 00:00 - 23:59 (Worldwide) Saturday & Sunday: 10:00 - 18:00 CET / 16:00 - 00:00 (Manila Time)

☎️ Emergency phone numbers during the weekend We are now available during the weekends via telephone for emergencies only. If you have an emergency and need an immediate reply, you can call any of these numbers:

Cyprus: +357 22 232064 Denmark: +45 89 87 05 14 Greece: +30 21 1199 1172 Israel: +972 3-763-0295 Latvia: +371 68 688 354 Netherlands: +31 10 808 2717 Philippines: +63 2 8540 9882 Russia: +7 499 609-75-08 UK: +44 20 3936 0628 Ukraine: +380 44 361 9100

*We only provide support in English when calling these numbers.

||| These phone numbers are only for flights with a departure on Saturday, Sunday or Monday. If your flight is on another day, please, send us a message on the chat. If our lines are busy, you can leave your phone number on the chat, and we will call you back on the same day, but it might take up to 4 hours. If you need an immediate reply, call again a few minutes later.

Question 4

When you need to issue the ticket

Accepted Answer

In short: almost never. C Teleport will issue it automatically.

When you make the reservation, C Teleport takes care of the rest. It carefully monitors the status of the reservation and issues the tickets as late as possible. It is done so because it give you more options to cancel ticket for free even if the refund is paid or they are not refundable.

The e-ticket number is not critical for flying because the reservation number is more important. And you have it already in your reservation.

| It is highly recommended NOT to issue the tickets manually. C Teleport will automatically issue the ticket.

By letting C Teleport handle this you increase your chances for free cancellations. Therefore, after making a reservation there is no need to issue the ticket.

When do you have to issue the ticket?

Only when someone explicitly requires you to issue the ticket, you have to do so. It is very rarely when the e-ticket is required, but sometimes it may be required to arrange an "OK to board". In all other cases it is better to leave it to C Teleport automated ticketing.

Please mind that sometimes by "e-ticket" people mean just the itinerary, not the e-ticket itself.

| Only issue the ticket manually is someone explicitly asks you to do so. Otherwise leave it to C Teleport.

Question 5

What to do if a passenger has a long last name or has only one name?

Accepted Answer

📏 Passengers with a last name that is too long There is a limit for the number of characters in the surname field.

If you are booking a low-cost flight that is non-refundable at all, meaning, there is no free cancellation period: Ask us in chat how to register the passenger surname before booking.

If you are booking a regular airline that has a free cancellation period:

Write as much of the surname as possible
Make the booking
Let us know in chat the booking reference and full passenger’s surname as per passport.
We’ll add a remark with the full passenger’s surname in the booking for the airline.

☝️ Passengers with only one name Make sure that you write the name of the passenger exactly as it appears on the passport. If the passenger doesn’t have a first name or last name, you should do the following:

Enter the information as per passport and leave the first or last name field empty (depending on what name your passenger is missing).
Click the “Book” button.
You’ll get a pop-up asking you if you’re sure that the passenger doesn’t have a first/last name or if you forgot to enter it. Confirm the message and the booking is made.

📝 Related articles: How to check visa requirements before booking What is “cancellation deadline”? (or consideration time) What are refundability and cancellation timeline? What should I do if I misspell a passenger's name on the ticket? Why am I getting a "Duplicate booking" warning?

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Question 6

Why you should never share your login and password

Accepted Answer

When you use C Teleport, all the tickets booked with your user or any user under your company’s name shall be paid by the registered company.

If the device where the app was open is stolen or you shared your login information with someone else who later makes an unauthorized booking, this booking will be charged to your company's account.

How can I prevent it?

If the device where you used C Teleport is stolen, let us know by sending us an email to support@cteleport.com, we will block your account temporarily to prevent financial losses for your company and create a new access for you.
Don’t share your account with your colleagues, use one account per person. We can create as many logins as you need for free in no time.
It’s best to log out of your account after every session on the app.

Keep in mind that sharing your account with a colleague is not only a financial risk to your company, but it could also affect the statistics on the app and the history of usage. For example, not knowing who booked what.

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