Question 1

What is maximum baggage size and weight?

Accepted Answer

According to IATA (International Air Transportation Association), usually a passenger can take two checked pieces of baggage with the sum of one bag’s height, width and length not exceeding 158 cm/62 inches.

|| height + width + length ≤ 158 cm/62 inches

Moreover, IATA advises 23kg/50lbs as a maximum weight for each bag. However, some airlines has an extended limit up to 32kg/70lbs per bag, or, controversially, set 20 kg as a limit.

|| max bag weight = 23kg/50lbs

|| "heavy" bag = 32kg/70lbs

Despite IATA resolution, it is the airline that sets the limits for a passenger’s bag’s weight. Thus, if in doubt, please visit an airline’s website or address a helpdesk representative.

**Seaman fares **usually allow 40 kg of baggage, though in some cases a passenger can take two 23 kg bags, for example, for Air Canada's economy class flights.

The same two concepts govern baggage allowance for seafarers as for ordinary leisure flights. For instance, Qatar Airways and Philippine Airlines apply weight principle, permitting seafarers to check 40 kg of baggage not taking into account the number of bags. Moreover, an airline can restrict the passenger in both number of bags and their weight: seamen travelling with Air Baltic can check 40 kg of baggage in maximum 2 bags. One bag’s maximal weight is 32 kg.

Question 2

About duplicate bookings

Accepted Answer

Airlines consider duplicate bookings a violation. Their systems are checking bookings against duplicates. When found, airlines might warn and ask to cancel the unnecessary bookings; or they simply cancel everything without a prior notification. Moreover, airlines may even impose a penalty for double bookings.

Duplicate booking definition:

for one and the same person
within one airline or airline group
for the same or different dates

||| Avoid creating duplicates, as an airline can cancel them without warning and impose penalties.

Question 3

Ok to board - visa arrangements

Accepted Answer

Are there any alternatives for visa arrangements?

Q: When you need to issue the ticket

In short: almost never. C Teleport will issue it automatically. When you make the reservation, C Teleport takes care of the rest. It carefully monitors the status of the reservation and issues the tickets as late as possible. It is done so because it give you more options to cancel ticket for free even if the refund is paid or they are not refundable. The e-ticket number is not critical for flying because the reservation number is more important. And you have it already in your reservation. | It is highly recommended NOT to issue the tickets manually. C Teleport will automatically issue the ticket. By letting C Teleport handle this you increase your chances for free cancellations. Therefore, after making a reservation there is no need to issue the ticket. <h3 id="whendoyouhavetoissuetheticket">When do you have to issue the ticket?</h3> Only when someone explicitly requires you to issue the ticket, you have to do so. It is very rarely when the e-ticket is required, but sometimes it may be required to arrange an "OK to board". In all other cases it is better to leave it to C Teleport automated ticketing. Please mind that sometimes by "e-ticket" people mean just the itinerary, not the e-ticket itself. | Only issue the ticket manually is someone explicitly asks you to do so. Otherwise leave it to C Teleport.

With international travel, visa arrangements can be required for travelling from and to certain destinations. When a seaman has no required visa, it should be taken care of. But when there’s hardly any time to make the arrangements, you might want to start out checking the possibility for an “ok to board” arrangement.

Airlines are responsible for allowing passengers to board

Since the airlines take responsibility for the immigration of its passengers, the check-in officer has to make sure that the passenger will be permitted to enter the country of destination. If it turns out, that the passenger is not permitted to enter the country of destination, the airline will have to deal with the costs of repatriation, as well as other possible penalties. For this reason, airlines always check if it is ok to board with every single passenger.

Maybe your local agent can arrange a visa on arrival?

When a seaman has no required visa, perhaps your local agent could arrange a visa on arrival. In this case, the local agent has to contact the airline and he has to guarantee, that he will arrange the required visa and all other immigration formalities. Based on this guarantee, the local agent asks the airline to issue an “ok-to-board” for the travelling seaman. When this is all taken care of, the airline will inform the check-in officer, allowing the seaman to take the flight.

Make your arrangements before departure

But please be w

Question 4

When you need to issue the ticket

Accepted Answer

In short: almost never. C Teleport will issue it automatically.

When you make the reservation, C Teleport takes care of the rest. It carefully monitors the status of the reservation and issues the tickets as late as possible. It is done so because it give you more options to cancel ticket for free even if the refund is paid or they are not refundable.

The e-ticket number is not critical for flying because the reservation number is more important. And you have it already in your reservation.

| It is highly recommended NOT to issue the tickets manually. C Teleport will automatically issue the ticket.

By letting C Teleport handle this you increase your chances for free cancellations. Therefore, after making a reservation there is no need to issue the ticket.

When do you have to issue the ticket?

Only when someone explicitly requires you to issue the ticket, you have to do so. It is very rarely when the e-ticket is required, but sometimes it may be required to arrange an "OK to board". In all other cases it is better to leave it to C Teleport automated ticketing.

Please mind that sometimes by "e-ticket" people mean just the itinerary, not the e-ticket itself.

| Only issue the ticket manually is someone explicitly asks you to do so. Otherwise leave it to C Teleport.

Question 5

Why you should never share your login and password

Accepted Answer

When you use C Teleport, all the tickets booked with your user or any user under your company’s name shall be paid by the registered company.

If the device where the app was open is stolen or you shared your login information with someone else who later makes an unauthorized booking, this booking will be charged to your company's account.

How can I prevent it?

If the device where you used C Teleport is stolen, let us know by sending us an email to support@cteleport.com, we will block your account temporarily to prevent financial losses for your company and create a new access for you.
Don’t share your account with your colleagues, use one account per person. We can create as many logins as you need for free in no time.
It’s best to log out of your account after every session on the app.

Keep in mind that sharing your account with a colleague is not only a financial risk to your company, but it could also affect the statistics on the app and the history of usage. For example, not knowing who booked what.

Question 6

Booking Split Tickets

Accepted Answer

Some routes are not covered by a single ticket. In order for you to get to your destination, you will have to search for separate flights and plan the arrival and departure times for these connections. This is time-consuming.

To make it faster and much more convenient, use the splits filter on C Teleport, which by default is set to No splits. By selecting Include split ticket flights the app will search for split tickets. In case you have a preferred connection, you can also enter another destination to stop in between. The app will take this destination into account and build your flight around it. To enable this, select Include split ticket flights in… and submit an airport at the Split Airport text field below. Press Apply and you will see connection times, baggage allowance and fare rules for every ticket in a reservation.

How to book Split Tickets

|| 1. Enter the necessary details to start your search || 2. a. Use filter: "Include split ticket flights” - the app will automatically search to combine tickets into one trip || 2. b. Use filter: “Include split ticket flights in…” - enter the “Split Airport” in the text field below this option in the menu || 3. Choose a flight and book!

Important to Know

||| ! Split ticket consists of two or more separate tickets. Unlike single ticket flights, in split tickets, the airlines that appear in separate tickets do not bear responsibility for the next flight, if their plane was late to the a

Frequently Read Articles

Browse All Categories