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Frequently Read Articles

  • What is the maximum baggage size and weight?
  • I forgot my password, how can I recover it?
  • What are your support hours and phone number?
  • Why am I getting a "Duplicate booking" warning?
  • Are all the partially used tickets refundable?
  • How do OK to board visa arrangements work?

Browse All Categories

  • How to use the platformStep-by-step guide on how to search, book, change and cancel flights.
  • RefundsAll about refunds, cancellation policies, and flight disruptions.
  • Booking FAQsSupport hours, emergencies, ok-to-board visa, and more.
  • Luggage, Meals and other extrasBaggage allowance, meal requests, lost luggage, and frequent flyer numbers.
  • Your accountEverything you need to know about your user account and password.
  • Billing & AnalyticsInvoicing, reconciliation, credit cards, payments, and more.

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