C Teleport knowledge base
Go to website
Support hours, emergencies, ok-to-board visa, and more.
How do OK to board visa arrangements work?
When your passengers are travelling internationally, they might require visa arrangements for specific destinations. If they don’t have the necessary visa, it should be taken care of. An OK to board arrangement can be a solution if you’re managing last-minute travel. Why is it important? The airlines are responsible for ensuring that the passengers will be permitted to enter the destination country during the check-in. In case the passenger is not allowed to enter the destination country, t
What are your support hours and phone number?
💬 Main support via chat You can reach out via chat whenever you need support from our team. Our chat support is available in the following hours: Monday to Friday: 00:00 - 23:59 (Worldwide) Saturday & Sunday: 10:00 - 18:00 CET / 16:00 - 00:00 (Manila Time) ☎️ Emergency phone numbers during the weekend We are now available during the weekends via telephone for emergencies only. If you have an emergency and need an immediate reply, you can call any of these numbers: Cyprus: +357 22 232
Why am I getting a "Duplicate booking" warning?
You can receive two types of duplicate booking messages. Type 1: A pop-up on C Teleport when you're booking It appears when you're booking a flight for a passenger who already has another booking with a close departure date. This is a warning from our app in case you forgot you already have a similar booking. In case you don't know when the passenger shall fly, and you're booking a second time intentionally to block potential departure dates, you can proceed with the booking. Keep in m
What should I do if I misspell a passenger's name on the ticket?
It depends on the mistake; in some cases, you can leave it like that, and in some others, you may have to rebook the ticket. You DON'T HAVE to rebook the ticket if: The name or surname has 3 or fewer incorrect letters. (Unless it changes the name dramatically and makes it a whole different name/surname, e.g. Sam -> Tom) The name is missing the middle name. As long as the first name is written correctly as per passport, there is no problem. You HAVE to rebook the ticket if: The na
What to do if an airline cancels a flight?
There can be two scenarios: The travel has not started yet When the airline cancels the flight before the travel, our support team will inform you about this via email or chat. After the flight is cancelled, please start a new search and book a new flight on the app. If you need help, you can always contact us in chat. The passenger is at the airport waiting for a connecting flight When the flight gets cancelled during the travel, advise the passenger to go to the airline’s desk to ask f
What should I do in case of emergency?
Here’s a list of what you can do in the most common emergency situations. ✈️ Changed or cancelled flight In this case, most of the time, the airline should and will assist the passenger. When your passenger is stuck at the airport with a changed or cancelled flight, ask him/her to go to the airline's counter and ask for an alternative flight. The airline can also offer vouchers for hotels or meals if the next flight requires a long waiting time. If the airline can't provide an alternativ
I'm having a technical problem, what should I do?
When you receive a technical error message on the platform or something is not working correctly. Please reach out to us in the chat and explain the problem in detail. Don’t forget to: Send us the link of the page that is showing the error. Send us a screenshot of what you see.
I can't find a flight, do I really see all the options on C Teleport?
C Teleport checks fares in multiple countries and performs more than 15 different searches for each route. It's as if you ask a couple of travel agents for a flight quotation simultaneously, but way faster. On the platform, you will see all the possible options on your screen. And, you can see the sources we used to get this fare, and the flight prices offered in other countries. (Read more here). However, there are still some reasons why so
How can I compare prices between different agents?
To properly compare flight prices between C Teleport and other travel agents, you can follow these steps: Check the price on C Teleport by starting a search. The app shows live availability and prices without removing them from the market. Request a price quotation from another agent.