There can be two scenarios:

The travel has not started yet
When the airline cancels the flight before the travel, our support team will inform you about this via email or chat. After the flight is cancelled, please start a new search and book a new flight on the app. If you need help, you can always contact us in chat.

The passenger is at the airport waiting for a connecting flight
When the flight gets cancelled during the travel, advise the passenger to go to the airline’s desk to ask for an alternative flight. If the next flight requires a long waiting time, the passenger can request if the airline can provide a voucher for a hotel and meal.

If the airline can’t provide an alternative flight, please:
Let our support team know in the chat about the situation.
Cancel on the app the flight that was cancelled by the airline.
Search and book a new flight for the remaining travel.

If you have further questions, you can ask us in the chat.

This article was updated on 5/08/2021
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