C Teleport knowledge base
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Billing & Analytics
Invoicing, reconciliation, credit cards, payments, and more.
Why is there a credit card fee?
To provide a credit card payment service, C Teleport works with Stripe to accept online transactions. Stripe charges C Teleport a credit card fee. We’re not adding anything on top. We want to stay true to one of our core values, “Transparency”, so we decided to clarify the credit card fees instead of just increasing our prices. When you pay by credit card, the following fees may apply: European cards: 1.4%* All other cards: 2.9% American Express BTA: 2.2% _*Includes Turkey, Israel, Andorra,
C Teleport uses FIFO method for payments
C Teleport uses standard rules to process payments: The oldest invoices are always covered first. Our invoicing & billing system is completely automated. Therefore, the system doesn’t take into consideration the invoice you’re trying to pay. Instead, it automatically covers first the old invoices as stated in the User Agreement. For example: You have 3 unpaid invoices: Invoice A (oldest) Invoice B Invoice C (newest) Then, you pay us USD500 to cover Invoice B. However, when we
Why do I receive an invoice for a cancelled flight?
You receive an invoice for a cancelled flight when the refund has not been processed yet. C Teleport processes refunds immediately, but in some cases, refunds can’t be processed right away, and they require more time. Usually, it happens if: The airline cancelled a flight, and the ticket had cancellation fees. In this case, we need to receive authorization from the airline for a full refund. Sometimes it takes some time for the airlines to check internally if a ticket is eligible for a refu
Should I send the breakdown of payments to you?
No, you don't have to send it. C Teleport uses the FIFO method to account payments. It means that every payment covers the oldest invoice first. This happens automatically. When you send the breakdown of payments, C Teleport system won’t take it into consideration. The payment will be attributed to the oldest invoice first. Remember you can always check your payments and invoice in the Billing section. You will be able to see you
Reconciliation - What's the best way to check my statement of account?
You can find all your invoices and payments in the Billing section. There you can download all your invoices, check if they are paid or due and download the statement of account. To make checking payments more efficient, we developed an easy and universal account checking procedure. These are the steps to check the procedure: Step 1. Check your invoices Make sure you have all your invoices on the platform. If you’re missing one or more invoices, please send us an email to support@ctelep
How can I register a new credit card?
There are two ways of registering a new credit card: Through the new “Settings” page On the upper right part of the start page, you will see your user name. When you click it, you will get a small drop-down menu with two options: Settings and Log out. Click on Settings. You will land on the “Companies” page, where you can find all the details of the companies under your account. !(
Can I pay by bank transfer?
Credit card payment is automatically set for all accounts. In case you want to start paying by bank transfer, you need to pay a deposit. If you’d like to discuss the possibility and requirements of paying by bank transfer, you can email us at email@example.com 📝 Related articles: How can I register a new credit card? [Why is there a credit card fee?](https://faq.cteleport.com/en/article/why-is-there-a
Where can I find my invoices?
You can find your invoices inside the app or in your email inbox upon request. Here’s where you can find it on the app: 1. Booking confirmation page You can check the invoice for a specific booking at all times. Go to the booking section. Select the booking of the invoice you need. You will find a link to the invoice under the passenger details. Download the invoice to your computer. 2. Billing section You can find all the invoices you’ve ever received in the Billing section.