• Why is there a credit card fee?

  To provide a credit card payment service, C Teleport works with Stripe to accept online transactions. Stripe charges C Teleport a credit card fee. We’re not adding anything on top. We want to stay true to one of our core values, “Transparency”, so we decided to clarify the credit card fees instead of just increasing our prices. When you pay by credit card, the following fees may apply: European cards: 1.2%* All other cards: 2.75% *Includes Andorra, Austria, Belgium, Bulgaria, Croatia, CypSome readers

• How can I register a new credit card?

  There are two ways of registering a new credit card: Through the new “Settings” page On the upper right part of the start page, you will see your user name. When you click it, you will get a small drop-down menu with two options: Settings and Log out. Click on Settings. You will land on the “Companies” page, where you can find all the details of the companies under your account. (Few readers

• Reconciliation - What's the best way to check my statement of account?

  You can find all your invoices and payments in the Billing section. There you can download all your invoices, check if they are paid or due and download the statement of account. To make checking payments more efficient, we developed an easy and universal account checking procedure. These are the steps to check the procedure: Step 1. Check your invoices Make sure you have all your invoices on the platform. If you’re missing one or more invoices, please send us an email to support@ctelepFew readers

• Why do I receive an invoice for a cancelled flight?

  You receive an invoice for a cancelled flight when the refund has not been processed yet. C Teleport processes refunds immediately, but in some cases, refunds can’t be processed right away, and they require more time. Usually, it happens if: The airline cancelled a flight, and the ticket had cancellation fees. In this case, we need to receive authorization from the airline for a full refund. Sometimes it takes some time for the airlines to check internally if a ticket is eligible for a refuFew readers

• Where can I find my invoices?

  You can find your invoices inside the app or in your email inbox upon request. Here’s where you can find it on the app: 1. Booking confirmation page You can check the invoice for a specific booking at all times. Go to the booking section. Select the booking of the invoice you need. You will find a link to the invoice under the passenger details. Download the invoice to your computer. 2. Billing section You can find all the invoices you’ve ever received in the Billing section.Few readers

• Can I pay by bank transfer?

  Credit card payment is automatically set for all accounts. In case you want to start paying by bank transfer, you need to pay a deposit. If you’d like to discuss the possibility and requirements of paying by bank transfer, you can email us at support@cteleport.com 📝 Related articles: How can I register a new credit card? Why is there a credit card fee? (https://faq.cteleport.com/en/article/why-is-there-aFew readers

• Credit Card Payments: Terms & Conditions

  color 000000 (Which cards are accepted? Visa Mastercard Union Pay AMEX How can you insert your credit card details? You can insert your card via payment methods on settings or on the booking page. Click here to read all the steps.Few readers

• Customer Invoicing Procedures - FAQ

  When paying an invoice should I send a specification of the payment? That will depend on the payment: If you are paying for multiple invoices in one payment, please send the payment specification to accounting@cteleport.com, so we can make sure your payment is allocated to the invoices that you intended it for. If you are paying for one invoice only, please mention the full invoice number in the payment description. We will then match the amount with the invoice automatically. There isFew readers