• Why is there a credit card fee?

  To provide a credit card payment service, C Teleport works with a provider to accept online transactions. The provider charges C Teleport a credit card fee. We’re not adding anything on top. We want to stay true to one of our core values, “Transparency”, so we decided to clarify the credit card fees instead of just increasing our prices. When using a credit card for payment, the displayed service price excludes the credit card fee. This applies to all bookings, whether it's a plane ticket orPopular

• How can I register a new credit card?

  Please note that the option to register a new credit card is currently available only through our web version and is not accessible on the mobile app. There are two ways of registering a new credit card: Through the new “Settings” page On the upper right part of the start page, you will see your user name. When you click it, you will get a small drop-down menu with two options: Settings and Log out. Click on Settings. (https://storage.crisp.chat/users/helpdesk/website/d9a6aSome readers

• Why do I receive an invoice for a cancelled flight?

  You receive an invoice for a cancelled flight when the refund has not been processed yet. C Teleport processes refunds immediately, but in some cases, refunds can’t be processed right away, and they require more time. Usually, it happens if: The airline cancelled a flight, and the ticket had cancellation fees. In this case, we need to receive authorization from the airline for a full refund. Usually it takes 2+ weeks for the airlines to check internally if a ticket is eligible for a refundFew readers

• Where can I find my invoices?

  You can find your invoices inside the app or in your email inbox upon request. Here’s where you can find it on the app: 1. Booking confirmation page You can check the invoice for a specific booking at all times. Go to the booking section. Select the booking of the invoice you need. You will find a link to the invoice under the passenger details. Download the invoice to your computer. 2. Billing section You can find all the invoices you’ve ever received in the Billing section.Few readers

• Can I pay by bank transfer?

  Yes, paying by bank transfer is possible, but it depends on your account setup. If credit card is currently your only payment option, and you’d prefer to switch to bank transfer, please reach out to your C Teleport sales or customer success manager. They’ll guide you through the next steps. Not sure who to contact? No problem. Just send us a message via the in-app chat or email us at support@cteleport.com. We’ll connect you with the right person. When using bank transfer, a credit limit wiFew readers

• Trade Credit line

  Trade Credit line provided by C Teleport We have introduced a new feature to provide you with more transparency and control over your expenses, which will allow you to gain insight into the amount that C Teleport is pre-financing for your company. The reason for this pre-financing is due to the payment dynamics in the airline industry. Typically, we need to pay airlines much sooner than we receive payments from our customers. This timing difference necessitates the pre-financing proFew readers

• Credit Card Payments: Terms & Conditions

  Which cards are accepted? Visa Mastercard Union Pay AMEX How can you insert your credit card details? You can insert your card via payment methods on settings or on the booking page. Click here to read all the steps. What are the terms and conditions? C Teleport reserves the ticket amount on the card directly after booking, but we will charge the amount only after isFew readers

• What roles are available on the C Teleport platform?

  Limited Agent: For individual booking management. This user is able to book tickets for others but only manage bookings that were made by them. Example: captains or superintendents, who can book, change and cancel flights for a group of passengers. Self Booker: Users with this role can book, change, and cancel flights only for themselves. They cannot book for others or manage other users' bookings. Example: captains or superintendents, who can book, change and cancel flights for their owFew readers

• Customer invoicing procedures - FAQ

  Should I include a payment specification when paying an invoice? It depends on your payment: If you're consolidating payments for multiple invoices into one transaction, please include invoice numbers in the payment description. If you are settling a large number of invoices and there isn't enough space to list all invoice numbers, send the payment specification to accounting@cteleport.com, to ensure proper allocation. Providing full invoice numberFew readers

• How can I change the payment method?

  You can view and select your payment method directly from the booking screen in the C Teleport app. When you're ready to book, tap on “Payment method” to see all available options. You’ll be able to choose from the payment methods linked to your account—such as a credit card or bank transfer—if more than one is available. If your company has multiple payment methods enabled, you’ll see all of them listed. You can then choose the one that best fits the booking. For example, some teams prefer toFew readers

• Reports on CO2 emissions

  To help you comply with EU regulations on tracing and reporting CO2 emissions, C Teleport has prepared a feature that allows you to download a CO2 report for your company's flights. Where is CO2 information displayed? The CO2 information is included in the regular report on flights. How to download the report? Go to the Bookings page. Click “Export as" Select the desired period and format (https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/screenshot-2025-01-1Few readers