• Why is there a credit card fee?

  To provide a credit card payment service, C Teleport works with a provider to accept online transactions. The provider charges C Teleport a credit card fee. We’re not adding anything on top. We want to stay true to one of our core values, “Transparency”, so we decided to clarify the credit card fees instead of just increasing our prices. When using a credit card for payment, the displayed service price excludes the credit card fee. This applies to all bookings, whether it's a plane ticket orPopular

• How can I register a new credit card?

  Please note that the option to register a new credit card is currently available only through our web version and is not accessible on the mobile app. There are two ways of registering a new credit card: Through the new “Settings” page On the upper right part of the start page, you will see your user name. When you click it, you will get a small drop-down menu with two options: Settings and Log out. Click on Settings. (https://storage.crisp.chat/users/helpdesk/website/d9a6aSome readers

• Why do I receive an invoice for a cancelled flight?

  You receive an invoice for a cancelled flight when the refund has not been processed yet. C Teleport processes refunds immediately, but in some cases, refunds can’t be processed right away, and they require more time. Usually, it happens if: The airline cancelled a flight, and the ticket had cancellation fees. In this case, we need to receive authorization from the airline for a full refund. Usually it takes 2+ weeks for the airlines to check internally if a ticket is eligible for a refundFew readers

• Where can I find my invoices?

  You can find your invoices inside the app or in your email inbox upon request. Here’s where you can find it on the app: 1. Booking confirmation page You can check the invoice for a specific booking at all times. Go to the booking section. Select the booking of the invoice you need. You will find a link to the invoice under the passenger details. Download the invoice to your computer. 2. Billing section You can find all the invoices you’ve ever received in the Billing section.Few readers

• Can I pay by bank transfer?

  If your only payment option is credit card, but you prefer to pay with bank transfer, please contact your sales or customer success manager. If you do not know their details, please let us know in chat or by support@cteleport.com and we will connect you. When using bank transfer, credit limit will apply. It is also possible that the deposit will be necessary. Please check more on trade credit and deposit here (https://www.google.com/url?q=https://faq.cteleport.com/en/article/trade-credit-line-1Few readers

• Trade Credit line

  Trade Credit line provided by C Teleport We have introduced a new feature to provide you with more transparency and control over your expenses, which will allow you to gain insight into the amount that C Teleport is pre-financing for your company. The reason for this pre-financing is due to the payment dynamics in the airline industry. Typically, we need to pay airlines much sooner than we receive payments from our customers. This timing difference necessitates the pre-financing proFew readers

• Credit Card Payments: Terms & Conditions

  Which cards are accepted? Visa Mastercard Union Pay AMEX How can you insert your credit card details? You can insert your card via payment methods on settings or on the booking page. Click here to read all the steps. What are the terms and conditions? C Teleport reserves the ticket amount on the card directly after booking, but we will charge the amount only after isFew readers

• Customer invoicing procedures - FAQ

  Should I include a payment specification when paying an invoice? It depends on your payment: If you're consolidating payments for multiple invoices into one transaction, please include invoice numbers in the payment description. If you are settling a large number of invoices and there isn't enough space to list all invoice numbers, send the payment specification to accounting@cteleport.com, to ensure proper allocation. Providing full invoice numberFew readers

• What roles are available on the C Teleport platform?

  Traveller: For individual booking management. No access to others' bookings. Example: captains or superintendents, who can book, change and cancel flights for their own travel. Agent: Manages bookings for all users within a tenant*. Example: a crewing manager booking for the crew. Super Agent: For overseeing multiple tenants. Example: a manager handling several departments with different currencies and/or visibility settings. Accountant: Views invoices, cannot book or manage bookFew readers

• How can I change the payment method?

  You can see all available payment methods on the booking screen on the app. Click on “Payment method” and select the one you would like to use for this booking. If you have several payment methods enabled, you can select between them, e.g. between credit card option and bank transfer. To add bank transfer as a payment method, reach out to your Customer Success Manager to discuss thiFew readers

• Reports on CO2 emissions

  To help you comply with EU regulations on tracing and reporting CO2 emissions, C Teleport has prepared a feature that allows you to download a CO2 report for your company's flights. Where is CO2 information displayed? The CO2 information is included in the regular report on flights. How to download the report? Go to the Bookings page. Click “Export as" Select the desired period and format (https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/screenshot-2025-01-1Few readers