You receive an invoice for a cancelled flight when the refund has not been processed yet.

C Teleport processes refunds immediately, but in some cases, refunds can’t be processed right away, and they require more time.

Usually, it happens if:
The airline cancelled a flight, and the ticket had cancellation fees. In this case, we need to receive authorization from the airline for a full refund. Sometimes it takes some time for the airlines to check internally if a ticket is eligible for a refund waiver fee.
During COVID-19, some airlines don’t allow GDS refunds. When this happens, we need to apply for a refund manually with the airline by filling a form. The speed of a refund depends on how quickly the airline authorizes the reimbursement on their side. It can take weeks, but it can also take up to 12 months.
On rare occasions, a regular ticket might require some advice or the airline’s involvement to process a refund. For example, some airlines might block ticket refunds if the passenger was a no-show. The travel agent has to contact the airline to unblock the ticket.

If you received an invoice for a cancelled flight, it means there is no refund from the airline yet. Please, settle the invoice, and as soon as the refund is processed, we will issue a credit note.

For any refund related questions, please contact us via chat or via support@cteleport.com. We will be happy to help!

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This article was updated on 12/08/2021
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