Articles on: Billing & Analytics

Credit Card Payments: Terms & Conditions

Which cards are accepted?

Union Pay

How can you insert your credit card details?

You can insert your card via payment methods on settings or on the booking page.

Click here to read all the steps.

Note: If you have enrolled a credit card already a warning sign will appear on the booking and payment method. In order to validate credit card payments, you must insert your card details once again, even if this was your primary payment method with C Teleport.

What are the terms and conditions?

C Teleport reserves the ticket amount on the card directly after booking, but we will charge the amount only after issuing the ticket. This can take between 1-4 days.
Currently, extra services (such as accommodation, extra baggage and meals can only be purchased via bank transfer. We are working on a solution.

What will happen to your remaining balance if you used credit cards with us before?

Steps to transfer your remaining balance:

1) Re-enter credit card or add new credit card
2) Contact our support team via chat
3) Inform our support team that you would like to transfer your remaining balance
4) Receive a confirmation email and you will be able to see the balance on the new enrollment.

Note: we will not process new top-ups on your card. Existing or new cards will need to be enrolled once your balance runs out.

What are the refund options for bookings paid by credit card?

Refunds will not be directly transferred to your credit card.
The refunded amount will be added as credit to your C Teleport account and used for your next booking instead of charging your card.
If you have insufficient credit in your C Teleport account and you purchase a ticket, your credit card will be charged for the full amount and your balance will remain in your account.

Are there any credit card fees?

Click here to read about credit card fees.

Updated on: 12/04/2023

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