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All about refunds, cancellation policies, and flight disruptions.
Are all the partially used tickets refundable?
No, the fare rules depend on each ticket. Inside the app, you can see the refund rules for fully unused tickets. But, the cancellation rules for partially used tickets can be the same or completely different. To know the cancellation and refund rules of a partially used ticket, please send us a message in chat. Are all marine fares refundable if partially used? No, the ticket cancellation rules are unique per each ticket. Marine fares can: Be refundable if partially used Have penalt
What are the no-show cancellation rules?
Every ticket has its own cancellation rules. These are some frequently asked questions regarding no-show. What is a no-show? No-show is when a passenger didn't board the flight, and the ticket was not cancelled before the deadline. **From what moment is it considered a no-show? ** Generally, a no-show starts at the moment of the flight departure, when the plane departs without the passenger. But, an airline can have its own definition of when a no-show starts. For some tickets, a no-show
Why are some marine flights not refundable?
It's only up to the airline to decide whether they offer a specific type of product, the price and what's included. Marine fares are not always available with all the airlines and all the routes. It is the airline's decision to offer marine fares for sale or not. This also applies to ticket refundability. Usually, the competition in the industry makes certain practices common within the airlines. For example, marine fares are regularly fully refundable and have extended baggage allowance.
How can I cancel an unused ticket and get a refund?
To cancel a ticket go to “Bookings”, find the booking you want to cancel, click on the three points next to the name of the passenger and click “Cancel”. You can also click the name of the passenger and cancel the ticket from the reservation page. You can cancel one ticket or the whole crew change from the “Bookings” page. For a step by step guide on how to cancel, read this article. Once the ticket is cancelled, the refund will be issued automatically. In case there are no refund fees, y
Can I get a ticket refund in case of a flight disruption?
When a ticket is cancelled by an airline, you can get a full refund if it is an unused ticket. We will process the ticket refund. In case the ticket has cancellation fees, we would need to apply for a waiver with the airline to refund the total amount. The airline decides whether it grants the refund fee waiver or not. Will a ticket be invoiced if the airline cancelled the flight? There are two scenarios: ❌ If we could refund the ticket fully before the invoicing period, there won’t be an i
Are low-cost flights refundable?
Low-cost flights cannot be refunded once booked on the app. Low-cost flights become non-refundable immediately after you click the "Book" button. It is impossible to cancel and refund them anytime; they don't have a cancellation deadline. How to know if it is a non-refundable low-cost flight? You will see a badge saying "non-refundable" with a warning sign on the booking page before you make a reservation. !(https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/editedlowcost01_1