To cancel a ticket go to “Bookings”, find the booking you want to cancel, click on the three points next to the name of the passenger and click “Cancel”. You can also click the name of the passenger and cancel the ticket from the reservation page.

You can cancel one ticket or the whole crew change from the “Bookings” page. For a step by step guide on how to cancel, read this article.

Once the ticket is cancelled, the refund will be issued automatically. In case there are no refund fees, you will receive the full amount. Sometimes, the refund will need airline approval, so you will see “Cancellation Pending” on the platform. This means that the seat is cancelled and you’re waiting for the refund.

Make sure to read the cancellation rules before cancelling. You can read more about this in this article.

Will I be invoiced?
Yes, you will be invoiced if the ticket has refund fees or is non-refundable.

You might also be invoiced if we need to contact the airline to receive confirmation for refund or waiver. In this case, you will be invoiced for the full ticket cost. As soon as the airline confirms the refund, you will receive a credit note.

How is the ticket refund calculated?
C Teleport doesn’t charge any cancellation fee. Depending on the ticket rules, airline fees and non-refundable taxes may apply.

How do I know if a ticket is refunded?
The ticket status on the platform will change from “Cancellation Pending” to “Cancelled”.

Where can I see the cancellation costs after the refund is done?
You can check the cancellation costs either on the invoice or credit note. You can also find it inside the app in the reservation page at the bottom where you can also see the names of the users managing that booking.

Do I also get a refund if a passenger missed the flight?

✈️ When a passenger misses a flight because of airline mismanagement (e.g. connection flight was too late to catch the next one), we will apply for a waiver with the airline to receive a refund. It’s the airline’s decision whether the waiver is given or not.
😓 If the passenger missed a flight because of personal reasons or own fault, cancellation fees will apply as per ticket rules.

📝 Related articles:
Can I get a ticket refund in case of a flight disruption?
Why are some marine fares not refundable?
What are the no-show cancellation rules?
How do I cancel a ticket and what are the rules?

This article was updated on 12/08/2021
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