Can I get a ticket refund in case of a flight disruption?

When a fully refundable ticket is cancelled by an airline, you can get a full refund if it is an unused ticket. We will process the ticket refund. In case the ticket has cancellation fees or non-refundable taxes, we would need to apply for a waiver with the airline to refund the total amount. The airline decides whether it grants the refund fee waiver or not. It might take the airline 2+ weeks to respond to our request.

If the airline cancelled the flight when the passenger was at the airport, please let us know in chat or by support@cteleport.com. Please provide us with the details of the cancellation and the reason for it so that we can apply for a refund of the unused part of the travel with the airline.

Will a ticket be invoiced if the airline cancelled the flight?
There are two scenarios:
❌ If we could refund the ticket fully before the invoicing period, there won’t be an invoice.
✅ If we could not refund the ticket before the invoicing period. E.g. We applied for a cancellation fee waiver, and we’re waiting for the airline’s approval. In this case, we’ll issue an invoice, and we’ll send a credit note once a refund is transferred by the airline.

📝 Related articles:
Flight changes and cancellations
Why are some marine flights not refundable?
What are the no-show cancellation rules?
What are refundability and cancellation timelines?
What to do if an airline cancels a flight?

Updated on: 28/06/2024