The Help Center Portal is an online platform where users can access support resources, submit requests, and track the progress of their inquiries.

If you have a product idea or feature request, please use our Feedback Portal instead. There, you can submit and vote on ideas, help shape our product priorities, and stay up to date with what's planned on our product roadmap.

How to use the Help Center Portal?

Use this link to open the portal.

Before sending us a request, you can always check if there is already an answer to it, by typing your question into the search bar:

Why use the portal?

If you log in to the portal, you can see all your cases created through the portal or requested by email. From the portal, you can easily follow up on any case. 

How to login/sign up to the portal?

1. Open the portal
2. Enter your email address
3. Proceed to either log in to the portal if you have an existing account or sign up if you do not have an account yet.

 How to report a case through the portal?

1. Open the portal 
2. Select one of the two categories applicable to your request
3. You will see subcategories to select to specify your request. After going through them, you will see a form to fill in as the last step. At this step, we will ask you for a brief summary and description of the case, a booking reference if it is an existing booking, a search link if there is a problem with the search and a flight departure time of your existing or planned booking. You can also attach any screenshots or documents to the case.
4. After you click the send button, the case is created. We do our best to respond to you within or up to a day with the follow-up on your case. You can check the progress of your case anytime on the platform.

Updated on: 06/08/2026