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How can I pick the right flight?

To help you make an easier decision of what flight to choose, here is a checklist with some questions that you could ask yourself while looking for the right flight:

Is there a specific time when the crew must arrive at or depart from the vessel?
How can I find the cheapest or fastest flight?
Are there any visa restrictions for the crew?
Do you need a refundable or changeable ticket?
Do you need one or two bags?
How can I compare prices, dates, and airports to find the best or cheapest flight?
How can I ask the support team for help?

Departure/arrival times



Q: Does your crew need to arrive or depart at a certain time?
A: If yes, use departure/arrival filters to remove flights with irrelevant arrivals or departures.


Q: Are you looking for the cheapest/fastest flight?
A: If yes, please check our sorting options. They will change the order in which flights appear on the screen, e.g. by putting cheapest or faster on top of other results.



Does the crew have any visa restrictions?



🏃 Q: Is there a change of terminal?
A: If yes, check if the passenger has to leave the migration area to reach the next departure terminal, as then they need to show documents (visas) to enter the country.


🌙 Q: Is there a long/overnight connection?
A: If yes, the passenger might need a hotel reservation. You can book a hotel directly on our app, or request a lounge with our support chat or by support@cteleport.com

If you prefer avoiding hotel stays, *use a filter to remove options with long/overnight connections.



📄 Q: Does a passenger have all documents to transit in the connecting country?
A: If not, this flight is impossible.

*Use a filter to avoid certain airports, cities or countries.



Q: Does your passenger need to transit through a particular country or airport, e.g. to open a visa?
A: If yes, use a “Must include” filter and specify airport, city or country of transit.

🔀 Q: Does the passenger arrive at one airport and depart from another one?
A: If yes, they need to have documents (visas) to enter the country.

*Use a filter to avoid airport change.



✂️ Q: Does the trip consist of one or separate tickets?
A: If the trip consists of separate tickets, the passenger will leave migration area in the airport where the first ticket ends and the second one begins. The passenger will need to have documents to enter the country.
You can enable or disable the option with separate tickets, or specify the airport where the first ticket will end and the second one will begin.



Ticket refund rules



💰 Q: Do you need only fully refundable flights?
A: If yes, use a filter by fully refundable flights - “free to cancel”.


💸 Q: Do you accept flights with cancellation fees?
A: If yes, use a filter “Allowed to cancel (free or paid)”and check cancellation timeline to see the fees or ask us in support chat.


More about refund fees here: https://faq.cteleport.com/en/article/what-are-refundability-and-cancellation-timeline-ybiu2n/

Baggage allowance



💼 Q: Does your crew need a certain baggage allowance, e.g. 2 pieces of baggage?
A: If yes, use a filter by 1 or 2 bags of checked baggage.


Edit routes



📅 Q: Would you like to check other airports or dates to compare prices?
A: If yes, use the “Edit routes” feature to add cities/airports and dates to the flight result page.


✈️ Q: Did you find the flight that you need?
A: If not, ask for our support in chat, we will assist you or check https://maps.cteleport.com/ to see all possible flights for your route.

How to ask questions in chat?
Pick the flight you have a question about and go to the booking screen (click on the flight’s price).


Copy the link from the booking screen


Open chat button and paste the link with your question


*Our chat support consists of professional travels agents with years of experience in travel management. You can ask any question in chat or by support@cteleport.com Please check chat working hours here.

📝 Related articles:
How to check visa requirements before booking
What is 'free cancellation period'?
What are refundability and cancellation timeline?
When you need to issue a ticket
Booking split tickets

Updated on: 03/06/2024

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