C Teleport knowledge base
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How to book? How to cancel?
About duplicate bookings
Airlines consider duplicate bookings a violation. Their systems are checking bookings against duplicates. When found, airlines might warn and ask to cancel the unnecessary bookings; or they simply cancel everything without a prior notification. Moreover, airlines may even impose a penalty for double bookings. Duplicate booking definition: for one and the same person within one airline or airline group for the same or different dates
When you need to issue the ticket
In short: almost never. C Teleport will issue it automatically. When you make the reservation, C Teleport takes care of the rest. It carefully monitors the status of the reservation and issues the tickets as late as possible. It is done so because it give you more options to cancel ticket for free even if the refund is paid or they are not refundable. The e-ticket number is not critical for flying because the reservation number is more important. And you have it already in your reservati
Booking Split Tickets
Some routes are not covered by a single ticket. In order for you to get to your destination, you will have to search for separate flights and plan the arrival and departure times for these connections. This is time-consuming. To make it faster and much more convenient, use the splits filter on C Teleport, which by default is set to No splits. By selecting Include split ticket flights the app will search for split tickets. In case you have a preferred connection, you can also enter a
How much time do I have until a ticket is issued?
There is no unique time set for all bookings after which these get issued. Each airline sets up its own rules that determine time when a booking must be ticketed. Though, even when these are stated in the fare rules, an airline always preserves the right to ask for a ticket to be issued earlier because of internal factors. Generally, if a ticket is fully refundable before departure, it does not matter whether it is a booking or it has been already issued, as the itinerary can be cancelled for f
Use keyboard shortcuts to browse through the Web app easily. They will for sure make booking really speedy! Now cancelling, changing dates, using filters, adding passengers, downloading tickets and much more is just at the distance of one keyboard button! Here is the list of keyboard shortcuts: Works anywhere: New search N Archive A
Changing details of existing booking
Some details of the booking is easy to change. Others can be tricky or even impossible. Easy to change Passport details Vessel name Date of birth Nationality Difficult to change Passenger name Flight date Flight route Ticket class If you want to change something, please talk to us in support chat.
Why am I getting a "Duplicate booking" warning?
At times you may receive emails about duplicate booking warnings. And sometimes it happens when you didn't book two tickets at C Teleport. C Teleport shows you prices from airlines before you book. However, traditional travel agents can only offer you a price if they make an actual reservation. Therefore, if you were comparing C Teleport prices with other travel agents, it
Visa Requirements: How to Use It?
You can check visa requirements for your flight on C Teleport. When making a booking, insert passenger's nationality. After that is done, click on the button: "Check" Then, you will see Visa rules for your chosen fli
Every ticket has its fare rules that consist of different paragraphs. Penalties is the most important section you should always read. Penalties This section consists of two parts. Cancellations Here you can find information on: ticket refundability: whether it is fully, partially or completely non-refundable; penalties for cancellation: exact sum of a fine or percentage from the fare to be retained; taxes refundability: a list of taxes with conditions upon which t
Misspelled passenger name in ticket
In case of a misspelling in a passenger's name, there is no need to panic. Airlines tolerate up to 3 typos in a passenger's first name/last name, as long as these typos do not make the name completely unrecognizable. This means that, even in case when there is a small error in the passenger's name, the ticket is still perfectly good to use and the airlines should accept the passenger to board the plane.
How to use Fare Rules feature on C Teleport?
Hints for Rules When you are searching for a flight, now you can see the suggested ticket type: Non-refundable for tickets where airlines retain the whole sum of the ticket. Paid refund for tickets where refund is allowed, though there is a fine for cancellation and/or non-refundable taxes (e.g. Lufthansa). !(https://storage.crisp.chat/users/campai
What if you have technical problems during booking?
If an airline experiences any kind of technical problem that results in impossibility to book their flight, you will see the information icon on your screen. Such problem is immediately reported to C Teleport staff that escalates the issue to the airline to work out a solution the soonest. Airlines encounter technical problems, though it happens really rarely.
What are your support hours and phone number?
💬 Main support via chat You can reach out via chat whenever you need support from our team. Our chat support is available in the following hours: Monday to Friday: 00:00 - 17:30 CET / 07:00 - 00:30 (Manila time) Saturday & Sunday: 10:00 - 18:00 CET / 17:00 - 01:00 (Manila time) ☎️ Emergency phone numbers during the weekend We are now available during the weekends via telephone for emergencies only. If you have an emergency and need an immediate reply, you can call any of these numbers:
How can I filter my search to "Avoid US airports" and "Avoid Double Schengen"?
To help you get better search results, you can use the Avoid US Airports and Avoid Double Schengen filter. This is how you can do it: Start off with booking a flight When you enter the search results page with all your flight options, go to the “More filters” menu. Now you can select the checkbox "Avoid US airports" and "Avoid Double Schengen" in the bottom right corner !(https
How can I manage my bookings?
You can manage your bookings by clicking on "Bookings" on the top menu of the platform. ** Change and cancel flights For a single passenger Press on the three dots next to the booking information and choose the option you need. !(https://st