Why am I getting a "Duplicate booking" warning?
You can receive two types of duplicate booking messages. Type 1: A pop-up on C Teleport when you're booking It appears when you're booking a flight for a passenger who already has another booking with a close departure date. This is a warning from our app in case you forgot you already have a similar booking. In case you don't know when the passenger shall fly, and you're booking a second time intentionally to block potential departure dates, you can proceed with the booking. Keep in mPopularWhat are your support hours?
💬 Main support via chat You can reach us via chat or support@cteleport.com email whenever you have any questions or need help. Our chat support is available in English in the following hours: Monday to Friday: 00:00 - 23:59 (Worldwide). Weekend service (Saturday and Sunday), our team checks requests at below times: Saturdays at: 10:00, 12:00, 14:00, 16:00, 18:00 and 22:00 CET. Sundays at: 10:00 12:00 14:00 16:00 and 18:00 CET. On weekends, please send us aPopularHow do OK to board visa arrangements work?
When your passengers are travelling internationally, they might require visa arrangements for specific destinations. If they don’t have the necessary visa, it should be taken care of. An OK to board arrangement can be a solution if you’re managing last-minute travel. Why is it important? The airlines are responsible for ensuring that the passengers will be permitted to enter the destination country during the check-in. In case the passenger is not allowed to enter the destination country, tPopularWhat should I do if I misspell a passenger's name on the ticket?
It depends on the mistake; in some cases, you can leave it like that, and in some others, you may have to rebook the ticket. You DON'T HAVE to rebook the ticket if: The name or surname has 3 or fewer incorrect letters. (Unless it changes the name dramatically and makes it a whole different name/surname, e.g. Sam -Tom) The name is missing the middle name. As long as the first name is written correctly as per passport, there is no problem. You HAVE to rebook the ticket if: The naFew readersI'm having a technical problem, what should I do?
When you receive a technical error message on the platform or something is not working correctly. Please reach out to us in the chat and explain the problem in detail. Don’t forget to: Send us the link of the page that is showing the error. Send us a screenshot of what you see.Few readersWhat to do if an airline cancels a flight?
Flight cancellations can disrupt your plans. Here’s what to do in either of the two possible scenarios: Before travel commences If an airline cancels your flight before your journey begins, our support team will promptly notify you through email or chat. Following a cancellation, you should initiate a new search and book an alternative flight using our app. For assistance during this process, our chat support is available, or you can email us at support@cteleport.com. During travel IfFew readersI can't find a flight, do I really see all the options on C Teleport?
C Teleport checks fares in multiple countries and performs more than 15 different searches for each route. It's as if you ask a couple of travel agents for a flight quotation simultaneously, but way faster. On the platform, you will see all the possible options on your screen. And, you can see the sources we used to get this fare, and the flight prices offered in other countries. (Read more here). However, there are still some reasons why soFew readersWhat should I do in case of emergency?
Here’s a list of what you can do in the most common emergency situations. ✈️ Changed or cancelled flight In this case, most of the time, the airline should and will assist the passenger. When your passenger is stuck at the airport with a changed or cancelled flight, ask him/her to go to the airline's counter and ask for an alternative flight. The airline can also offer vouchers for hotels or meals if the next flight requires a long waiting time. If the airline can't provide an alternativFew readersWhat is a booking with separate tickets?
C Teleport has a convenient feature that saves time and helps reduce costs - separate tickets. Whenever separate tickets are enabled, you get options for a trip consisting of TWO separate tickets. Benefits of separate tickets ✈️ Complex routes offered - sometimes there is no airline or airline alliance to connect departure and arrival airports in a single ticket. Then, the only option is to fly with a couple of tickets. ⌛️ Last minute bookings - when checking a flight last minutFew readersWhat low cost carriers can I find on C Teleport?
A low-cost carrier or low-cost airline is an airline that focuses on minimizing costs and skips some of the usual services and amenities of normal fares making them lower and with fewer comforts. Low-cost carriers can be useful in some situations, and you can find a lot of them on C Teleport. Find below the list of low-cost carriers: Advanced Air Aereo Calafia Air Albania Air Arabia Air Arabia Abu Dhabi Air Arabia Egypt Air Arabia Maroc Air Asia Air Asia India AirFew readersHow to use the Help Center Portal?
Use this link to open the portal. Prior to submitting your request, you can conveniently check if your question has already been addressed by typing it into the search bar: Benefits of using the portal:Few readersWhat support options does C Teleport offer?
At C Teleport, we're committed to offering you the best customer support experience possible. To make communication smoother and ensure you receive prompt assistance, we've put together this guide. It will help you know when to use our live chat for instant responses and when to turn to our email or portal support for less urgent issues. Support options and when to use them: Chatbot for categorising questions Live chat for immediate assistance Email and portal for delayed assistanceFew readersRyanair passenger verification procedure
When a Ryanair ticket is booked through C Teleport, Ryanair requires passengers to complete their online verification process for security reasons. Here's what passengers need to do: Visit the Ryanair customer verification page: https://onlineform.ryanair.com/hr/en/customer-verification. Log in using their booking reference and the C Teleport email address used for the booking. If you're unsure of the email, please contact us thFew readersOnline check-in guide
Why check-in online? Save time: Avoid the queue at the airport check-in counter. Avoid fees: Reduce check-in fees charged at the airport. Seat selection: Choose your preferred seats in advance. Lower overbooking risk: Online check-in decreases the likelihood of being bumped from an overbooked flight. Boarding pass convenience: Print your boarding pass at home or keep it on your phone to save time at the airport. When to check-in online? Online check-in typically opens 24-72 hoFew readersFlight changes and cancellations
Why could my flight be changed or cancelled? Flights might be changed or cancelled for several reasons, such as airline-initiated schedule alterations, both planned and unplanned strikes at the airline or airport, adverse weather conditions like heavy snow, rain, wind, or typhoons, unavailability of the scheduled crew, or significant traffic at the airport. How will I be notified of flight changes or cancellations? We aim to promptly inform you via chat or email when we receive notificaFew readersWhat is overbooking by airlines?
Overbooking occurs when airlines sell more tickets than there are available seats on the aircraft. This can lead to situations where passengers have their confirmed seats cancelled after booking. When can overbooking happen? Overbooking can happen: Before the flight: This typically occurs due to discrepancies between the marketing airline (the one selling the seats) and the operating airline (the one actually flying the aircraft). Technical issues between these carriers can result inFew readersTechnical stops
What are technical stops? A technical stop is a scheduled stopover made by an aircraft for specific technical reasons, such as refuelling due to the long distance of the journey or the aircraft's limited fuel capacity. This stop may also involve changing the crew or loading meals onto the aircraft. While the aircraft is being serviced, passengers are typically asked to remain on board. However, in some instances, passengers may be asked to disembark. Importantly, passengers do not need to swFew readersTravel policies
What is a travel policy? Upon accessing the platform, users with flight booking privileges can view and book any flight without restrictions. A travel policy establishes criteria that dictate which flights can be booked directly, which require approval, and which are not permissible, ensuring compliance with a company's travel guidelines and financial controls. Importance of implementing a travel policy Implementing a travel policy in a booking platform is essential for several reasons:Few readersHow can I compare prices between different agents?
To properly compare flight prices between C Teleport and other travel agents, you can follow these steps: Check the price on C Teleport by starting a search. The app shows live availability and prices without removing them from the market. Request a price quotation from another agent.Some readers