• Why am I getting a "Duplicate booking" warning?

  You can receive two types of duplicate booking messages. Type 1: A pop-up on C Teleport when you're booking It appears when you're booking a flight for a passenger who already has another booking with a close departure date. This is a warning from our app in case you forgot you already have a similar booking. The app will offer you two options: either cancel the old booking aPopular

• What are your support hours?

  💬 Main support via chat You can reach us via chat or support@cteleport.com email whenever you have any questions or need help. Our chat support is available in English in the following hours: Monday to Friday: 00:00 - 23:59 (Worldwide). Weekend service (Saturday and Sunday), our team checks requests at below times: Saturdays at: 10:00, 12:00, 14:00, 16:00, 18:00 and 22:00 CET. Sundays at: 10:00 12:00 14:00 16:00 and 18:00 CET. On weekends, please send us aPopular

• How do OK to board visa arrangements work?

  When your passengers are travelling internationally, they might require visa arrangements for specific destinations. If they don’t have the necessary visa, it should be taken care of, otherwise the airline will not allow the passenger to board the flight without the necessary documents to enter the country of their destination An OK to board arrangement can be a solution if you’re managing last-minute travel. Why is it important? The airlines are responsible for ensuring that the passengersSome readers

• What should I do if I misspell a passenger's name on the ticket?

  It depends on the mistake; in some cases, you can leave it like that, and in some others, you may have to request a name change with the airline (free or paid) or even rebook the ticket. Free or paid? Sometimes airlines allow to update the name for free, sometimes they ask a fee for that. Usually you do not have to rebook the ticket if: The name or surname has 3 or fewer incorrect letters. (Unless it changes the name dramatically and makes it a whole different name/surname, e.g. Sam ->Few readers

• I can't find a flight, do I really see all the options on C Teleport?

  C Teleport checks fares in multiple countries and performs more than 15 different searches for each route. It's as if you ask a couple of travel agents for a flight quotation simultaneously, but way faster. On the platform, you will see all the possible options on your screen. And, you can see the sources we used to get this fare, and the flight prices offered in other countries. (Read more here). However, there are still some reasons why soFew readers

• I'm having a technical problem, what should I do?

  When you receive a technical error message on the platform or something is not working correctly, please reach out to us in the chat: Send us the link of the page that is showing the error. Send us a screenshot of what you see. Explain us what is wrong or not working.Few readers

• What should I do in case of emergency?

  Here’s a list of what you can do in the most common emergency situations. ✈️ Changed or cancelled flight when passenger is at the airport In this case, most of the time, the airline should and will assist the passenger. When your passenger is stuck at the airport with a changed or cancelled flight, ask him/her to go to the airline's counter, who operated the flight, and ask for an alternative flight. If the operating airline cannot help, please ask the passenger to go to the airline who soFew readers

• What to do if an airline cancels a flight?

  Flight cancellations can disrupt your plans. Here’s what to do in either of the two possible scenarios: Before travel commences If an airline cancels your flight before your journey begins, our support team will promptly notify you through email or chat. Following a cancellation, you should initiate a new search and book an alternative flight using our app. For assistance during this process, our chat support is available, or you can email us at support@cteleport.com. During travel IfFew readers

• What is a booking with separate tickets?

  C Teleport has a convenient feature that saves time and helps reduce costs - separate tickets. Whenever separate tickets are enabled, you get options for a trip consisting of TWO separate tickets. To enable or disable separate tickets, go to filters and click: In the window, you can specify the airport where you prefer the first ticket to end, and the second one to begin.Few readers

• Technical stops

  What are technical stops? A technical stop is a scheduled stopover made by an aircraft for specific technical reasons, such as refuelling due to the long distance of the journey or the aircraft's limited fuel capacity. This stop may also involve changing the crew or loading meals onto the aircraft. While the aircraft is being serviced, passengers are typically asked to remain on board. However, in some instances, passengers may be asked to disembark. Importantly, passengers do not need to swFew readers

• What low cost carriers can I find on C Teleport?

  A low-cost carrier or low-cost airline is an airline that focuses on minimizing costs and skips some of the usual services and amenities of normal fares making them lower and with fewer comforts. Low-cost carriers can be useful in some situations, and you can find a lot of them on C Teleport. Find below the list of low-cost carriers: Advanced Air Aereo Calafia Air Albania Air Arabia Air Arabia Abu Dhabi Air Arabia Egypt Air Arabia Maroc Air Asia Air Asia India AirFew readers

• How to use the Help Center Portal?

  Use this link to open the portal. Prior to submitting your request, you can conveniently check if your question has already been addressed by typing it into the search bar: Benefits of using the portal:Few readers

• What support options does C Teleport offer?

  At C Teleport, we're committed to offering you the best customer support experience possible. To make communication smoother and ensure you receive prompt assistance, we've put together this guide. It will help you know when to use our live chat for instant responses and when to turn to our email or portal support for less urgent issues. Support options and when to use them: Chatbot for categorising questions Live chat for immediate assistance Email and portal for delayed assistanceFew readers

• What is overbooking by airlines?

  Overbooking occurs when airlines sell more tickets than there are available seats on the aircraft. This can lead to situations where passengers have their confirmed seats cancelled after booking. When can overbooking happen? Overbooking can happen: Before the flight: This typically occurs due to discrepancies between the marketing airline (the one selling the seats) and the operating airline (the one actually flying the aircraft). Technical issues between these carriers can result inFew readers

• Flight changes and cancellations

  Why could my flight be changed or cancelled? Flights might be changed or cancelled for several reasons, such as airline-initiated schedule alterations, both planned and unplanned strikes at the airline or airport, adverse weather conditions like heavy snow, rain, wind, or typhoons, unavailability of the scheduled crew, or significant traffic at the airport. How will I be notified of flight changes or cancellations? We aim to promptly inform you via chat or email when we receive notificaFew readers

• Ryanair passenger verification procedure

  When a Ryanair ticket is booked through C Teleport, Ryanair requires passengers to complete their online verification process for security reasons. Here's what passengers need to do: Visit the Ryanair customer verification page: https://onlineform.ryanair.com/hr/en/customer-verification. Log in using their booking reference and the C Teleport email address used for the booking. If you're unsure of the email, please contact us thFew readers

• How to change vessel name

  You can change the vessel name without cancelling a booking or ticket. Follow these simple steps to make the change for free using the app: Go to the bookings section: Open the app and navigate to the bookings section. Open your booking: Select the booking you want to update. Access the options menu: Click on the three dots in the upper right corner near the price. (https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/cleanshot-2024-06-27-at-1641411nvjb24.pnFew readers

• Online check-in guide

  Why check-in online? Save time: Avoid the queue at the airport check-in counter. Avoid fees: Reduce check-in fees charged at the airport. Seat selection: Choose your preferred seats in advance. Lower overbooking risk: Online check-in decreases the likelihood of being bumped from an overbooked flight. Boarding pass convenience: Print your boarding pass at home or keep it on your phone to save time at the airport. When to check-in online? Online check-in typically opens 24-72 hoFew readers

• C Teleport route map

  Welcome to the C Teleport route map! Our free map allows you to find all possible routes from point A to point B. Please note that this map does not show real-time flight availability but instead displays all potential routes considering various airlines and their flight schedules. This is particularly useful for complex routes that require 2 or more tickets, helping you to plan multiple searches in our app. We provide a link to tFew readers

• How can I change passenger passport details?

  What you can change for free from the app: Passport number Passenger’s nationality Passport issuing country Passenger’s date of birth Passenger’s sex Passport expiry date What you cannot change on the app: Passenger’s name How to change passport details on the app: Go to the Bookings section and open your booking. Click on the three dots in the uppeFew readers

• Marine fare eligibility for airlines

  Marine fares are special airline ticket prices offered to individuals working in the maritime industry. These fares are designed to accommodate the unique travel needs of seafarers, including flexible booking options and often more generous baggage allowances. Below are the typical eligibility criteria and some key points regarding marine fares for airlines: Eligibility criteria Employment in the maritime industry: The individual must be employed in the maritime industry, including but nFew readers

• What to do if I can't send a message in chat?

  If you’re unable to send messages in the chat, try these steps: * If the chat appears offline: Attempt to send a message anyway, and press “Enter.” If this doesn’t work, refresh the page and try again. Still having trouble? Contact us via the Portal for support. * If the chat asks you to complFew readers

• How can I compare prices between different agents?

  Steps for accurate price comparison Check initial price on C Teleport: Begin by checking the flight price on the C Teleport app. Request price from another agency: Request the same flight details from another travel agency. Ensure identical flight details: Compare flights with exactly the same details—route, airlines, flight numbers, departure, and arrival times. Match flight conditions: Ensure the flights have the same conditions, including fare type (e.g., marine vs. public), canceSome readers