C Teleport knowledge base
Go to website
Luggage, Meals and other extras
Baggage allowance, meal requests, lost luggage, and frequent flyer numbers.
Where can I check the baggage allowance?
You can see from the search screen the number of pieces the traveler can take. On the booking screen, you can find further details like weight and number of suitcases. Single ticket Where it says luggage, first you can find the information about the carry-on baggage with the small bag ic
What is the maximum baggage size and weight?
Check-in baggage weight varies per booking. You can check the number of bags and weight per bag on the booking screen. If you have questions, send us a message in chat. If you need to know the check-in baggage dimensions, you can click on the baggage link on the booking screen to go to the airline's baggage page and read the information there, or you can ask us in chat. !(https://storage.crisp
What should I do if an airline delays or loses the baggage?
When your passenger arrives at the final airport and doesn’t receive the check-in baggage, here’s what the passenger has to do: Go to the Baggage Service Office at the airport and file for a Property Irregularity Report (PIR) to claim that the baggage is missing; Save all receipts for necessity purchases such as clothing, hygiene products, etc., to claim the costs on the airline’s website later. Use the PIR number to track your baggage on the airline's website. You can ask us for the l
How can I request a free meal for my travelers?
Free meals depend on the airline and flight duration. It could happen that your flight doesn’t include a free meal or a meal at all. If the airline provides a free meal on board, you can request the preferred meal via chat. Keep in mind that airlines ask for meal requests a minimum of 24 hours before the flight; otherwise, the preferred meal might not be available. If what you requested is not available for that flight, our support team will inform you and offer an alternative to choose from.
Why do some tickets allow more baggage than others?
Sometimes you might see tickets that include no baggage at all, and sometimes others have 40 kg luggage. A ticket might say that you can bring 2 pieces of luggage, but another ticket only says “maximum 30kg”. On what does it depend? Baggage allowance depends on: The itinerary you chose. For example, a combination of a cabin-class (Economy, Economy Premium, Business), fare type (marine or public), brand (e.g., restricted or flexible); Route: it determines whether the baggage allowance limit
Split ticket: Can I check in my baggage till the final destination?
A split ticket consists of two tickets. Usually, airlines check in the baggage until the last destination in a single ticket; exceptions are rare. In a split ticket, the passenger needs to check-in again their baggage at the airport of the split, meaning, at the airport where their first ticket ends and the second ticket begins. What could be difficult in this situation is that the passenger needs to leave the migration area to receive their baggage and check-in again. The airport migration
Does C Teleport support corporate flyer programmes?
Yes! C Teleport supports corporate flyer programmes. An airline corporate flyer programme is a special offer from the airline to businesses to reward a company for flights used by their employees. To benefit from corporate flyer programmes with C Teleport, send us a message in chat or to firstname.lastname@example.org with the airline name and your corporate code. As soon as we receive it, we’ll add it to the app and whenever you book flights on the app you’ll also earn points on the airline’s corpor
How can I a traveler's frequent flyer number?
To add the frequent flyer number to one of your travelers’ booking, please follow these steps: Book a flight on the app Send us the booking reference and the passenger’s frequent flyer number with the name of the airline or the alliance to which the number belongs. You’ll receive a confirmation in chat that the number has been added. And that’s it! :) 📝 Related articles: What are the maximum baggage size and weight?