Articles on: Extra services

How to book a train?

To book a train ticket, please send us a request in support chat or by email at with the following information:

Route: From where to where you need a train ticket.
Date and time for travel.
Passenger’s name and surname.
Passenger’s date of birth.
Any corporate code or loyalty cards for discounts.
Baggage details.
Ticket class (1st or 2nd).

We typically respond within an hour on weekdays with the train options. On weekends, response times may be longer. You can find our specific working hours here.

After sending you options, we wait for your approval to book the tickets. Once booked, we'll send you the ticket details. The passenger can print the ticket or upload it on a mobile device and show the QR code at the station.

What trains can we book?
We can book any train as long as the provider issues an electronic ticket.

Updated on: 12/12/2023

Was this article helpful?

Share your feedback


Thank you!