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About invoicing, recoinciliation, payments and other.
C Teleport uses FIFO method for payments
If your company is paying C Teleport with an invoice, we are using standard rules for processing payments. C Teleport invoicing/billing system is completely automated and humanless. Therefore the system ignores how a paying company suggest to allocate the payment. Instead, according to the Usage Agreement, it automatically covers the old invoices first. It does not affect the result No matter what method of accounting your company uses,
Why a cancelled flight is invoiced?
Once the flight is booked, C Teleport pays the airline the value of the ticket. Unless the ticket is refunded by the airline, C Teleport cannot credit the amount of the flight. Here how it works Cancellation and refund procedure When the flight is cancelled it also has to be refunded by the airline. Then it is refunded to you. C Teleport refunding system is automated and most flights are refu
No need to send the breakdown of payments
C Teleport uses the FIFO (first in, first out) method to account payments. It means every payment first covers the oldest invoice. It is done automatically. C Teleport ignores breakdown of payments If you send the breakdown of payments, where you show how the payment covers the invoices it will be ignored by C Teleport. The payment will still be attributed to the oldest invoices first.
Reconciliation - checking your statement of account
In order to increase efficiency of checking payments we have developed an easy and universal account checking procedure. Please follow the following checking procedure: Step 1. Check if you have all invoices Make sure, you have all of them. If you don’t have one or more invoices, please email us. We will send you the missing invoices ASAP. Step 2. Check if we have all payments Make sure that C Telep
Why is there a credit card fee?
To provide a credit card payment service, C Teleport works with Stripe to accept online transactions. Stripe charges C Teleport a credit card fee. We’re not adding anything on top. We want to stay true to one of our core values, “Transparency”, so we decided to clarify the credit card fees instead of just increasing our prices. When you pay by credit card, the following fees may apply: European cards: 1.4%* All other cards: 2.9% American Express BTA: 2.2% _*Includes Turkey, Israel, Andorra,
How can I register a new credit card?
To start paying with credit card, our team has to activate this feature for you. You can just send us your request via chat or send us an email to firstname.lastname@example.org. Once the feature is activated, you can add as many cards as you want by following these steps: There are two ways of registering a new credit card: Through the new “Settings” page On the upper right part of the start page, you will see your user name. When you click it, you will get a small drop-down menu with two opti
Can I pay by bank transfer?
Credit card payment is automatically set for all accounts. In case you want to start paying by bank transfer, you need to pay a deposit. If you’d like to discuss the possibility and requirements of paying by bank transfer, you can email us at email@example.com 📝 Related articles: How can I register a new credit card? [Why is there a credit card fee?](https://faq.cteleport.com/en/article/why-is-there-a