Q: What is the maximum baggage size and weight?

Types of Baggage When traveling, there are two types of baggage you can take: checked-in baggage, which is transported in the baggage section of the plane, and cabin baggage, which a passenger can take onboard. IATA Recommendations The International Air Transport Association (IATA) provides the following guidelines to airlines. These recommendations can help you understand the general standards for baggage. Cabin Baggage IATA suggests that carry-on or cabin baggage should not exceed the following dimensions: 22 inches (56 cm) in length, 18 inches (45 cm) in width, and 10 inches (25 cm) in depth. However, these dimensions may vary depending on the aircraft and airline policy. For more details on IATA regulations, you can visit their website. While IATA provides general guidelines, we strongly recommend checking your airline’s website before your flight to confirm the allowed size, weight, and items for both cabin and checked-in baggage. Checked-in Baggage According to international regulations aimed at protecting airport workers' health and safety, checked-in baggage should not exceed 23 kilograms. Depending on the airline, the maximum weight per bag can range between 20 and 23 kilograms. To find the precise weight limit for your flight, please check your airline’s website or contact support via chat or at support@cteleport.com. Additionally, most airlines allow registering heavy baggage (23 to 32 kilograms) for an extra fee. Public Tickets Baggage allo

Q: Why am I getting a "Duplicate booking" warning?

You can receive two types of duplicate booking messages. Type 1: A pop-up on C Teleport when you're booking <img src="https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/cleanshot-2024-07-18-at-141922_1dzdlsq.png" alt="" /> It appears when you're booking a flight for a passenger who already has another booking with a close departure date. This is a warning from our app in case you forgot you already have a similar booking. The app will offer you two options: either cancel the old booking and make the new one, or make a new booking with keeping the old one, taking the risk that the airline can cancel any or all of them at any time without notification. Please note that the app will only inform you about flights within two days before or after your new departure. If there are multiple flights for the same passenger that fall outside this two-day timeframe, the app will not consider them as duplicates. To ensure there are no overlooked flights that haven't been canceled, please visit the Bookings page and filter by the passenger's name. This will allow you to see all their flights and confirm that everything is in order. <img src="https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/cleanshot-2024-07-10-at-164823_pccv2c.png" alt="" /> Blocking seats intentionally In case you don't know when the passenger shall fly, and you're booking a second time intentionally to block potential departure dates, you can proceed with the booking at your own risk. Keep in mind that the

Q: What are your support hours?

💬 Main support via chat You can reach us via chat or <a href="mailto:support@cteleport.com">support@cteleport.com</a> email whenever you have any questions or need help. Our chat support is available in English in the following hours: Monday to Friday: 00:00 - 23:59 (Worldwide). Weekend service (Saturday and Sunday), our team checks requests at below times: Saturdays at: 10:00, 12:00, 14:00, 16:00, 18:00 and 22:00 CET. Sundays at: 10:00 12:00 14:00 16:00 and 18:00 CET. On weekends, please send us a detailed message with your request or query. Our team will respond to you as soon as possible within the mentioned times.

Question 1

What is the maximum baggage size and weight?

Accepted Answer

Types of Baggage When traveling, there are two types of baggage you can take: checked-in baggage, which is transported in the baggage section of the plane, and cabin baggage, which a passenger can take onboard.

IATA Recommendations The International Air Transport Association (IATA) provides the following guidelines to airlines. These recommendations can help you understand the general standards for baggage.

Cabin Baggage IATA suggests that carry-on or cabin baggage should not exceed the following dimensions: 22 inches (56 cm) in length, 18 inches (45 cm) in width, and 10 inches (25 cm) in depth. However, these dimensions may vary depending on the aircraft and airline policy. For more details on IATA regulations, you can visit their website. While IATA provides general guidelines, we strongly recommend checking your airline’s website before your flight to confirm the allowed size, weight, and items for both cabin and checked-in baggage.

Checked-in Baggage According to international regulations aimed at protecting airport workers' health and safety, checked-in baggage should not exceed 23 kilograms. Depending on the airline, the maximum weight per bag can range between 20 and 23 kilograms. To find the precise weight limit for your flight, please check your airline’s website or contact support via chat or at support@cteleport.com. Additionally, most airlines allow registering heavy baggage (23 to 32 kilograms) for an extra fee.

Public Tickets Baggage allo

Question 2

I forgot my password, how can I recover it?

Accepted Answer

It happens to the best of us. In case you ever forget or misplace your password, you can follow these simple steps to reset it.

Open your browser and go to https://app.cteleport.com/
Click on Don't remember your password?

Open the email you received and click on the link therein. In case you cannot find the email, please also make sure you check your spam folder.
Follow the instructions to reset your password.

| If you don’t receive the link to reset the password or you have any other problem, you can send us an email to support@cteleport.com.

Question 3

Why am I getting a "Duplicate booking" warning?

Accepted Answer

You can receive two types of duplicate booking messages.

Type 1: A pop-up on C Teleport when you're booking

It appears when you're booking a flight for a passenger who already has another booking with a close departure date. This is a warning from our app in case you forgot you already have a similar booking. The app will offer you two options: either cancel the old booking and make the new one, or make a new booking with keeping the old one, taking the risk that the airline can cancel any or all of them at any time without notification.

Please note that the app will only inform you about flights within two days before or after your new departure. If there are multiple flights for the same passenger that fall outside this two-day timeframe, the app will not consider them as duplicates. To ensure there are no overlooked flights that haven't been canceled, please visit the Bookings page and filter by the passenger's name. This will allow you to see all their flights and confirm that everything is in order.

Blocking seats intentionally In case you don't know when the passenger shall fly, and you're booking a second time intentionally to block potential departure dates, you can proceed with the booking at your own risk.

Keep in mind that the

Question 4

What are your support hours?

Accepted Answer

💬 Main support via chat You can reach us via chat or support@cteleport.com email whenever you have any questions or need help. Our chat support is available in English in the following hours:

Monday to Friday: 00:00 - 23:59 (Worldwide).

Weekend service (Saturday and Sunday), our team checks requests at below times: Saturdays at: 10:00, 12:00, 14:00, 16:00, 18:00 and 22:00 CET. Sundays at: 10:00 12:00 14:00 16:00 and 18:00 CET.

On weekends, please send us a detailed message with your request or query. Our team will respond to you as soon as possible within the mentioned times.

Question 5

Why is there a credit card fee?

Accepted Answer

To provide a credit card payment service, C Teleport works with a provider to accept online transactions. The provider charges C Teleport a credit card fee. We’re not adding anything on top.

We want to stay true to one of our core values, “Transparency”, so we decided to clarify the credit card fees instead of just increasing our prices.

When using a credit card for payment, the displayed service price excludes the credit card fee. This applies to all bookings, whether it's a plane ticket or an extra service like extra baggage or a taxi, made through the app or requested via support chat or email. The final invoice will include the originally quoted service cost plus the credit card fee incurred for the transaction:

European cards: 1.2% * All other cards: 2.75% American Express BTA EUR: 2.2% American Express BTA GBP: 2.15% American Express BTA USD: 3.2%

*Includes Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Holy See, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Saint Pierre and Miquelon, San Marino, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

||| ⚠️ The final price won’t appear on the booking screen; it will appear on your next invoice.

Credit card fees are not refundable in case of cancellation. For example, if yo

Question 6

Are all the partially used tickets refundable?

Accepted Answer

No, the fare rules depend on each ticket. Inside the app, you can see the cancellation timeline and penalties for fully unused tickets. But, the cancellation rules for partially used tickets can be the same or completely different.

To know the cancellation and refund rules of a partially used ticket, please send us a message in chat with a link to the rules of the flight you selected. You can also read the rules for partially used tickets if you open the cancellation timeline and open the text of the rules by clicking on “Change & cancellation rules”:

However, we strongly advise you to double check with us in chat, as the rules might be tricky to read.

Are all marine fares refundable if partially used? No, the ticket cancellation rules are unique per each ticket.

Marine fares can:

Be refundable if partially used
Have penalties and/or non-refundable taxes
Be completely non-refundable

||| ⚠️ Important: When a marine fare is fully refundable, it doesn't guarantee that it's refundable if partially used.

How to request a partial ticket refund? If a passenger flew one or more flights on the ticket, you could cancel the ticket on the app by clicking the "Cancel" button. In case the button is not available, please, request a partial ticket refund in the chat. We will process the request if the ticket rules allow a partial refund.

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