Can I get a ticket refund in case of a flight disruption?

When a fully refundable ticket is cancelled by an airline, you can get a full refund if it is an unused ticket. We will process the ticket refund. In case the ticket has cancellation fees or non-refundable taxes, we would need to apply for a waiver with the airline to refund the total amount. The airline decides whether it grants the refund fee waiver or not.

Airlines may take longer to process refund claims.

If the airline cancelled the flight when the passenger was at the airport, please let us know in chat or by support@cteleport.com. Please provide us with the details of the cancellation and the reason for it so that we can apply for a refund of the unused part of the travel with the airline.

Will a ticket be invoiced if the airline cancelled the flight?
There are two scenarios:
❌ If we could refund the ticket fully before the invoicing period, there won’t be an invoice.
✅ If we could not refund the ticket before the invoicing period. E.g. We applied for a cancellation fee waiver, and we’re waiting for the airline’s approval. In this case, we’ll issue an invoice, and we’ll send a credit note once a refund is transferred by the airline.

📝 Related articles:
Flight changes and cancellations
Why are some marine flights not refundable?
What are the no-show cancellation rules?
What are refundability and cancellation timelines?
What to do if an airline cancels a flight?

Updated on: 10/01/2025