Why do I receive an invoice for a cancelled flight?

You receive an invoice for a cancelled flight when the refund has not been processed yet.

C Teleport processes refunds immediately, but in some cases, refunds can’t be processed right away, and they require more time.

Usually, it happens if:
The airline cancelled a flight, and the ticket had cancellation fees. In this case, we need to receive authorization from the airline for a full refund. Usually it takes 2+ weeks for the airlines to check internally if a ticket is eligible for a refund waiver fee.
On rare occasions, a regular ticket might require some advice or the airline’s involvement to process a refund. For example, some airlines might block ticket refunds if the passenger was a no-show. The travel agent has to contact the airline to unblock the ticket.

If you received an invoice for a cancelled flight, it means there is no refund from the airline yet. Please, settle the invoice, and as soon as the refund is processed, we will issue a credit note.

For any refund related questions, please contact us via chat or via support@cteleport.com. We will be happy to help!

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Updated on: 23/06/2024