User roles and access on the C Teleport platform

This article explains how access works in C Teleport, what each role can do, how roles can be combined, and when multiple accounts are needed.

How access works in C Teleport

Access is controlled through user roles. Each role defines what a user can see and do on the platform. Roles can be combined, and when a user has multiple roles, the one with the highest level of access applies. Roles are assigned within a tenant (an account).

What is a tenant?

A tenant is a separate booking account with its own currency, users, and booking visibility. Multiple accounts can be created to separate travel by department, entity, or currency.

User roles

• Admin — has full access to the platform. They manage users, roles, bookings, and invoices within an account. This role is typically assigned to travel heads, crewing leads, or system owners.
• Super Agent — oversees bookings across multiple accounts. This is useful for organisations operating multiple departments or currencies and is typically assigned to managers with cross-entity responsibilities.
• Agent — manages travel for all users within a single account. They can book, change, and cancel trips and have full visibility of bookings. This role is commonly used by crewing managers or travel planners.
• Accountant — has financial visibility only. They can view invoices and statements but cannot book or manage travel. This role is intended for finance teams.
• Limited Agent — can book travel for others but can only change or cancel bookings they personally created. This works well for captains or superintendents managing travel for a small group.
• Self Booker — can book, change, and cancel travel for themselves only. They cannot book for others or view other users’ bookings. This role suits travellers managing their own trips.
• Observer — has read-only access to bookings within the account. They cannot make changes or view invoices. This role is often used by department heads or colleagues who need travel details for oversight or documentation.
• Traveller — can view their own trips, including those booked on their behalf using their email address. They cannot book or manage travel unless combined with the Self Booker role. This allows travellers to access itineraries and e-tickets without contacting the booker.

Can roles be combined?

Yes. A user can hold multiple roles at the same time. When roles overlap, the highest-permission role applies. For example, a user with both Observer and Admin access will have full Admin rights, while a user with Agent and Accountant roles can manage bookings and view invoices.

Recommended role setup

Each account should have at least one Admin. Travel planners should be assigned the Agent role, finance users the Accountant role, and managers who need visibility but no booking control the Observer role. Travellers should be assigned the Traveller role, with Self Booker added where users manage their own travel. For resilience, larger teams typically assign two Admins.

When do you need more than one account?

Multiple accounts are useful when travel needs to be separated by currency, when large corporate groups require different policies or responsibilities, or when booking access should be limited to specific parts of the organisation.

Updated on: 06/02/2026