I'm having a technical problem, what should I do?
When you receive a technical error message on the platform or something is not working correctly, please follow these steps:
Log out
Clear cache and cookies
Log in
Do a new search
Send us the link of the page that is showing the error.
Send us a screenshot of what you see.
Explain us what is wrong or not working.
Step 1 - Troubleshooting
Log out
Clear cache and cookies
Log in
Do a new search
Step 2 - Report the bug (if the previous step did not work)
Send us the link of the page that is showing the error.
Send us a screenshot of what you see.
Explain us what is wrong or not working.
Updated on: 19/03/2025
Thank you!