FAQ - Credit line for bank transfer customers

Credit line provided by C Teleport

We have introduced a new feature to provide you with more transparency and control over your expenses, which will allow you to gain insight into the amount that C Teleport is pre-financing for your company. With our new indicators, you can easily visualize the status of your credit and determine whether you have sufficient funds to proceed with your bookings.

Q: What is the credit line provided by C Teleport?
A: C Teleport’s new credit line represents the maximum amount of credit we can provide for your bookings. This limit is determined based on various factors, including your credit score and the regularity and timeliness of your payments.

Q: How is the credit used calculated?
A: The credit used consists of the invoices that have been issued, as well as the reservations that you have made.

Q: Is the credit line displayed on the billing page in real-time?
A: Yes, the credit line is displayed in real-time.

Q: How is my credit line determined?
A: The credit line is determined by your credit score, the regularity and timeliness of payments, and the deposit that you have provided to C Teleport. Here's how you will be notified and how you will be able to stay on track of your credit:

Sufficient credit:

Limited credit warning:

Credit limit reached:

Q: Can I increase the credit line?
A: Yes, you can increase your credit line by requesting this through customer support or our sales team. Based on your payment behaviour and your credit score, we will evaluate your request.

Q: Why have you decreased my credit line?
A: If you regularly have overdue invoices, C Teleport will reduce the credit line provided to you.

Updated on: 20/09/2023

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