How can I add a new user account?

If you’re an existing customer and need an extra user:

As an existing customer, you can create additional user accounts directly via the Admin Portal (admin-next.cteleport.com/).

Note: Only users with an Admin role are able to access the Admin portal and add an extra account.

Here’s how to do it:

Access Admin Portal
Create a new user:
Click the “Add User” button in the top right corner of the page.

Select the relevant tenant from the dropdown list. If the tenant was added recently, refresh the page to see it listed.
Enter the new user’s full name (first name + last name) and email.

IMPORTANT: Each user should have a unique email address. Use only business email addresses, avoiding personal or shared accounts.

Assign roles and travel policies:

Choose the appropriate roles from the dropdown menu. Hover over the roles for more information about their access scopes (e.g., admin, traveller, observer).

If necessary, assign a travel policy to the user. If no policy is available, you can add one later or select 'Without travel policy' for now.

Complete the process:

Once all information is entered, click “Create Users” to finalise.
If successful, a green alert will appear. If there are validation issues, a red alert will notify you of errors.

Note: You can add up to 5 users simultaneously by clicking the "Add User" button. To add more than 5 users, click "Create Users" to complete the process, then start a new batch.

How do new users first log in to C Teleport?

When a new user account is created in C Teleport, the user receives a Magic Link via email instead of a direct password. This secure onboarding process works as follows:

What is a Magic Link? A Magic Link is a secure, time-limited link sent to the new user's email address. It allows users to set their own passwords through a protected interface, eliminating the security risks associated with sending passwords via email.

The first login process:

Receive the email - After a new user is added in the admin, the new user will receive an automatic email to the registered email address containing a unique Magic Link
Click the Magic Link - The link redirects to a secure password setup page (valid for 24 hours)
Set a password - Create a password that meets the security requirements:

- Minimum 8 characters
- Mix of uppercase and lowercase letters
- Include numbers and special characters

Complete setup - Once the password is set, the user can immediately log in to C Teleport using their email and new password
Two-factor authentication (optional) - Depending on the company's settings, the user may be prompted to set up additional authentication for enhanced security

Security features:

Each Magic Link is unique and can only be used once
Links expire after 24 hours for security
Until the password is set, access to the system is not available
Passwords are securely stored and never sent via email

Need help? If the Magic Link has expired or the email was not received, contact the company administrator to resend the invitation.

If you encounter any issues, please reach out to our customer support team via email (teamcs@cteleport.com).

Related articles

What roles are available on the C Teleport platform?

Not a customer yet?

If you’re not a customer but are interested in seeing how C Teleport can streamline your travel management, you can:

Use the contact form and one of our team members will follow up with you.
Would you prefer a personalised demonstration of how the platform works? Request it here .
We’ll guide you through the next steps and help you sign our agreement.

Once the agreement is signed, we’ll create an account for your company, and you’ll be ready to start managing travel.

Updated on: 30/09/2025

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