How to manage notifications in C Teleport

What is the notification manager?

The notification manager lets you control how booking notifications are sent in C Teleport. 

From one place, you can decide:

• Which notifications are sent
• Who receives them (Booker, Traveller, Approver, or custom email addresses)
• What documents are included (tickets, vouchers, etc)

This helps ensure the right people always receive the right information — without manual follow-ups.

Why would I use the notification manager?

Use the notification manager to:

• Avoid missed booking updates
• Reduce manual communication
• Customise notifications to match your internal processes
• Control who receives booking information across your organisation

Who can manage notifications?

Only Admin users can manage notification settings.

Who receives these notifications?

Notifications can be sent to different roles:

• Booker – the user who creates the booking
• Approver – the person who approves or rejects booking requests
• Traveller – the person who is travelling

You can also add custom email addresses (for example, shared inboxes or operations teams).

How do I turn notifications on or off?

1. Go to Notification Manager in Admin
2. Select the notification you want to change
3. Click Edit
4. Turn the notification on or off
5. Click Save

Changes apply immediately.

How do I change who receives a notification?

1. Open the notification you want to update
2. Click Edit
3. Update the To / CC / BCC email addresses
4. Click Save

All future notifications for that event will go to the updated recipients.

What documents can be attached to emails?

Depending on the booking type, notifications can include:

Flights

• e-tickets
• Letter of Guarantee (if applicable)

Hotels

• Hotel vouchers

You can choose whether attachments are included or not.

Can I test notifications before enabling them?

Yes. You can send a test email to:

• Check that emails are delivered correctly
• Make sure they don’t end up in spam
• Review the email layout

Test emails do not contain real booking data or documents.

When are notifications sent?

Notifications are sent automatically when actions happen in the system, such as:

• A booking is created or cancelled
• A booking is approved or rejected

You don’t need to trigger them manually.

Can notifications be customised per company or tenant?

Yes. Notification settings are managed per organisation. Multi-tenant companies can also manage notifications per tenant.

Updated on: 13/01/2026