How to add new travellers
You can manage your travellers through the Admin Portal. Simply select ‘Traveller Management' from the menu on the left-hand side.
Before adding travellers, you need to create a traveller group. Follow these steps:
Go to the Traveller Groups section and click on the "Create traveller group" button.**
In the Settings tab, complete the following:
Traveller group name: Enter a unique name between 3–256 characters.
Tenant selection: Open the List of tenants pop-up, select the required tenants, and click "Confirm".
Note: You cannot proceed if no tenants are selected.
Once the required fields are filled, click "Next". You can skip the Travellers tab for now or add travellers manually.
Important: There is only a manual flow for creating traveller groups. If you need to import travellers, you must create the group first and proceed to this FAQ for further instructions.
Once the traveller group is created, follow these steps to add travellers manually:
Open the newly created traveller group and go to the Travellers tab.
Click the "Add manually" button.
Fill in the required details for the traveller:
First and last name: 2–30 characters, no digits; special characters limited to spaces and dashes.
Date of birth: Traveller must be at least 16 years old.
Document number: Use only letters and numbers.
Document expiry date: Must be today or a future date.
Optional fields:
External ID (e.g. internal employee ID in your HR system): Can be empty or between 2–255 characters.
Email: Must include "@" and "." if provided.
Phone number: Must start with "+"; no letters or special characters.
Click "Add" to save the traveller.
Note: All mandatory fields must be filled to successfully add a traveller.
📝 Related articles:
How to edit travellers and traveller groups
How to verify changes in traveller information
How do I create a traveller group?
Before adding travellers, you need to create a traveller group. Follow these steps:
Go to the Traveller Groups section and click on the "Create traveller group" button.**
In the Settings tab, complete the following:
Traveller group name: Enter a unique name between 3–256 characters.
Tenant selection: Open the List of tenants pop-up, select the required tenants, and click "Confirm".
Note: You cannot proceed if no tenants are selected.
Once the required fields are filled, click "Next". You can skip the Travellers tab for now or add travellers manually.
Important: There is only a manual flow for creating traveller groups. If you need to import travellers, you must create the group first and proceed to this FAQ for further instructions.
How do I add travellers to the group?
Once the traveller group is created, follow these steps to add travellers manually:
Open the newly created traveller group and go to the Travellers tab.
Click the "Add manually" button.
Fill in the required details for the traveller:
First and last name: 2–30 characters, no digits; special characters limited to spaces and dashes.
Date of birth: Traveller must be at least 16 years old.
Document number: Use only letters and numbers.
Document expiry date: Must be today or a future date.
Optional fields:
External ID (e.g. internal employee ID in your HR system): Can be empty or between 2–255 characters.
Email: Must include "@" and "." if provided.
Phone number: Must start with "+"; no letters or special characters.
Click "Add" to save the traveller.
Note: All mandatory fields must be filled to successfully add a traveller.
📝 Related articles:
How to edit travellers and traveller groups
How to verify changes in traveller information
Updated on: 23/12/2024
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