Articles on: Admin

How to add new travellers

You can manage your travellers through the Admin Portal (admin-next.cteleport.com/). Simply select ‘Traveller Management' from the menu on the left-hand side.
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How do I create a traveller group?

Before adding travellers, you need to create a traveller group. Follow these steps:

Go to the Traveller Groups section and click on the "Create traveller group" button.**
In the Settings tab, complete the following:

Traveller group name: Enter a unique name between 3–256 characters.
Tenant selection: Open the List of tenants pop-up, select the required tenants, and click "Confirm".

Note: You cannot proceed if no tenants are selected.

Once the required fields are filled, click "Next". You can skip the Travellers tab for now or add travellers manually.

Important: There is only a manual flow for creating traveller groups. If you need to import travellers, you must create the group first and proceed to this FAQ for further instructions.

How do I add travellers to the group?

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Once the traveller group is created, follow these steps to add travellers manually:

Open the newly created traveller group and go to the Travellers tab.
Click the "Add manually" button.

Fill in the required details for the traveller:

**First and last name: **2–30 characters, no digits; special characters limited to spaces and dashes.
Date of birth: Traveller must be at least 16 years old.
**Document number: **Use only letters and numbers.
**Document expiry date: **Must be today or a future date.

Optional fields:

External ID (e.g. internal employee ID in your HR system): Can be empty or between 2–255 characters.
Email: Must include "@" and "." if provided.
Phone number: Must start with "+"; no letters or special characters.

Click "Add" to save the traveller.

Note: All mandatory fields must be filled to successfully add a traveller.

Updated on: 16/06/2025

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