Meals

• Meal arrangements

  Our dedicated support team is available to assist with meal arrangements for passengers. Here's how we can help: For included airline meals: If the passenger's ticket already includes a meal, we can request that a preferred meal type e.g., vegetarian, be made available onboard. Adding or upgrading meals: We offer the option to add a meal to the flight ticket if none is included or even add an additional meal as per your request. Furthermore, we can arrange for meals at the passenger'sFew readers

Hotels

• C Teleport’s Hotel Platform - FAQ

  1. What is the purpose of C Teleport’s Hotel Platform? C Teleport's Hotel Platform is designed to simplify the process of searching, booking, and managing hotel reservations on behalf of your clients. It provides an efficient way to find suitable accommodations at competitive rates & availability. 2. How can I access the Hotel Platform? Accessing the platform is straightforward. Simply log in using the unique credentials provided by our team, which are the same as those used for ourFew readers

• C Teleport's Hotel Platform - Video Tutorial

  Hi! Welcome to the C Teleport Hotel Platform walkthrough. Now that our Hotel Platform is live, we have put together a series of informative video tutorials to help you book hotels. 1. Introduction: How to search 🔍 In this video tutorial, we cover: How to search for hotels by airport, city, region, or address Specifying check-in and check-out dates, number of guests, nationality, meals, and special requests How your choices affect hotel prices The option to filter for free cancFew readers

Baggage

• How to add baggage

  Adding extra baggage beyond what is included in your airline ticket can be arranged either at the moment of flight booking or after the ticket is already booked. The approach differs based on the timing of the request. At the moment of flight booking Select 'See options for extra baggage' in the app, choose the required amount, and confirm your booking. After the flight iFew readers

• Where can I check the baggage allowance?

  You can see from the search screen the number of pieces the traveler can take. On the booking screen, you can find further details like weight and number of suitcases. Single ticket Where it says luggage, first you can find the information about the carry-on baggage with the small bag icFew readers

• What is the maximum baggage size and weight?

  Check-in baggage weight varies per booking. You can check the number of bags and weight per bag on the booking screen. If you have questions, send us a message in chat. If you need to know the check-in baggage dimensions, you can click on the baggage link on the booking screen to go to the airline's baggage page and read the information there, or you can ask us in chat. (https://storage.crispPopular

• What should I do if an airline delays or loses the baggage?

  When your passenger arrives at the final airport and doesn’t receive the check-in baggage, here’s what the passenger has to do: Go to the Baggage Service Office at the airport and file for a Property Irregularity Report (PIR) to claim that the baggage is missing; Save all receipts for necessity purchases such as clothing, hygiene products, etc., to claim the costs on the airline’s website later. Use the PIR number to track your baggage on the airline's website. You can ask us for the lFew readers

• Why do some tickets allow more baggage than others?

  Sometimes you might see tickets that include no baggage at all, and sometimes others have 40 kg luggage. A ticket might say that you can bring 2 pieces of luggage, but another ticket only says “maximum 30kg”. On what does it depend? Baggage allowance depends on: The itinerary you chose. For example, a combination of a cabin-class (Economy, Economy Premium, Business), fare type (marine or public), brand (e.g., restricted or flexible); Route: it determines whether the baggage allowance limitFew readers

• Split ticket: Can I check in my baggage till the final destination?

  A split ticket consists of two tickets. Usually, airlines check in the baggage until the last destination in a single ticket; exceptions are rare. In a split ticket, the passenger needs to check-in again their baggage at the airport of the split, meaning, at the airport where their first ticket ends and the second ticket begins. What could be difficult in this situation is that the passenger needs to leave the migration area to receive their baggage and check-in again. The airport migrationFew readers

Loyalty numbers

• What's the difference between a personal loyalty number and a corporate loyalty number?

  The difference between a personal loyalty number and a corporate loyalty number is the following: 😊 A personal loyalty number belongs to the passenger, who earns miles and benefits when travelling with the airline. Then the passenger can redeem the benefits for the flown miles on the airline's website. The personal loyalty number belongs to the passenger. 💼 In the corporate program it is the company who earns the miles and benefits. The company later can redeem the bonuses for flown miles withFew readers

• Does C Teleport support corporate flyer programmes?

  Yes! C Teleport supports corporate flyer programmes. An airline corporate flyer programme is a special offer from the airline to businesses to reward a company for flights used by their employees. To benefit from corporate flyer programmes with C Teleport, send us a message in chat or to support@cteleport.com with the airline name and your corporate code. As soon as we receive it, we’ll add it to the app and whenever you book flights on the app you’ll also earn points on the airline’s corporFew readers

• How can I add a traveler’s loyalty program number?

  When your traveler is an airline loyalty program member and you would like to add their card number to a booking, you can now do it on the app. You’ll see all the loyalty programs applicable for that ticket when you click it. Choose the program that you would like to add to the passenger and enter the loyalty prFew readers

• What extra services do we offer?

  In addition to providing airplane flight tickets, we also offer a variety of other travel-related services for a more comprehensive travel experience. Directly bookable via the C Teleport platform: Airplane Tickets Extra Baggage Hotels Available through support chat or email (support@cteleport.com): AccommodFew readers

• How to book a train?

  To book a train ticket, please send us a request in support chat or by email at support@cteleport.com with the following information: Route: From where to where you need a train ticket. Date and time for travel. Passenger’s name and surname. Passenger’s date of birth. Any corporate code or loyalty cards for discounts. Baggage details. Ticket class (1st or 2nd). We typically respond within an hour on weekdays with the train options. On weekends, response tFew readers

• Lounges

  Why book a lounge? Ideal for passengers with lengthy airport layovers, our support team can assist with comfortable lounge arrangements. Booking process: Request: Reach out via support chat or email (support@cteleport.com). Options: We'll provide lounge choices, pricing, and details. Confirmation: After your selection, we'll book and send you a confirmation for the passenger. Information required: Lounge stay date and time. Flight details (booking numbFew readers

• Health safety and medical services when flying

  Before flying, airlines might advise or require a passenger to consult a doctor, depending on: Fever Contagious disease Ear infection Cast Recent surgery Unsure about medical clearance? Contact us at support@cteleport.com, and we'll clarify with the airline. Assistance for passengers with limited mobility and/or special health needs. For special health needs, contact us well before your flight. Services provided by the airline/airport may include:Few readers