> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.cteleport.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to do if I can't send a message in chat?

If you’re unable to send messages in the chat, try these steps:

*** If the chat appears offline:**
![](https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/42bab098-4f89-4c69-bd72-b36c43_fp289r.png)

1. Attempt to **send a message** anyway, and press “Enter.”
2. If this doesn’t work, **refresh the page** and try again.
3. Still having trouble? Contact us via the [Portal](https://cteleport.atlassian.net/servicedesk/customer/portals) for support. 

***  If the chat asks you to complete a form and you can’t type:**
![](https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/d034a16e-089b-4ab3-bf12-39e20e_1700w3o.png)

1. Scroll up to find any unanswered chatbot forms and click on them.
2. If this doesn’t help, **clear your browser’s cookies and history**, then refresh the page.
3. If issues persist, please reach out to us via the [Portal](https://cteleport.atlassian.net/servicedesk/customer/portals) for assistance.