> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.cteleport.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to do if I can’t login to my account?

If you can’t login to your account, even after resetting your password, please, make a screenshot of the error you get and send it to us to support@cteleport.com. We will be happy to help you. 

||| Please, always make sure that you have a stable internet connection.

[I forgot my password, how can I recover it?](https://faq.cteleport.com/en/article/i-forgot-my-password-how-can-i-recover-it-1jpfxse/)