In most cases the airline should and will resolve your issues. A passenger must go to the airline's service desk to resolve it.

Almost always it is the airline, who solves problems since they take responsilbiity for transportation. Baggage, delays, overbookings - all of this is the matter for the airlines.

However, C Teleport will help you if you have difficulties resolving this. Therefore you plan should be like this:
Send your passenger to the airline counter. They will be resolving 99% of problems.
Let us know in chat that you need help. We will assist you solveing issues.
In case chat doesn't help please call the C Teleport emergency number
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