Reconciliation - What's the best way to check my statement of account?

You can find all your invoices and payments in the Billing section.

There you can download all your invoices, check if they are paid or due and download the statement of account.

To make checking payments more efficient, we developed an easy and universal account checking procedure.

These are the steps to check the procedure:

Step 1. Check your invoices
Make sure you have all your invoices on the platform. If you’re missing one or more invoices, please send us an email to support@cteleport.com or contact us via chat. We will send you the missing invoices as soon as possible.

Step 2. Check your payments
Verify that C Teleport has received all your payments. It should be marked on the platform in the Billing section. If any payment is missing, please, send us the bank payment confirmation via chat or support@cteleport.com. We will trace the payment with your bank and add it.

Our accounting method
C Teleport accounts payments using First In First Out basis; every payment first covers the oldest unpaid invoice. Please, keep in mind that it doesn’t matter if your accounting method is different from ours. As long as you have all the invoices and we have all the payments, there should be no problem.

For any questions, please contact us via chat or email us at support@cteleport.com.

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This article was updated on 12/08/2021

Updated on: 12/08/2021