> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.cteleport.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My account is blocked - what can I do?

An account can be blocked due to:

1. Outstanding amounts to be paid
    
2. Suspicious behavior
    
3. Not being used for a long period of time

**Solution:** log in and confirm the reason why the account is blocked (see example below).

![](https://storage.crisp.chat/users/helpdesk/website/d9a6a45f8f08c000/image_1n1cn93.png)

For any of the listed reasons, users should reach out to Sales Representative.