> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.cteleport.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm having a technical problem, what should I do?

When you receive a technical error message on the platform or something is not working correctly, please follow these steps:


## Step 1 - Troubleshooting

1. Log out
    
2. Clear cache and cookies    

4. Log in
    
4. Do a new search



## Step 2 - Report the bug (if the previous step did not work)

1. Send us the link of the page that is showing the error.
    
2. Send us a screenshot of what you see.
    
3. Explain us what is wrong or not working.