> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.cteleport.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I request a car rental?

You can request a car rental via the [Help Center](https://cteleport.atlassian.net/servicedesk/customer/portal/11/group/32/create/153).

### How is car rental arranged?
**1. Request received** – You submit a car rental request through the [form](https://cteleport.atlassian.net/servicedesk/customer/portal/11/group/32/create/153).
**2. Station and price check** – The support team checks for availability and prices. It might take up to 24-72 hours for providers to respond.
**3. Confirmation** – The support team will confirm the car rental details and pricing with you.
**4. Booking**  – Our support team arranges and prepays your car rental for the specified number of days.
**5. Voucher sent** – We will forward the rental voucher to you.
**6. Car pick-up and deposit** – At pickup, the driver must present a credit card in their name. The car rental company will block a deposit on the card for fuel, insurance, potential damages, and other costs.
**7. Agreement** – The driver will sign a rental agreement with the car rental company. Please note, that the final charge may differ if the driver adds extra services such as GPS or additional insurance.

### Are there any limitations when booking a car rental?
Yes, here are some key points to be aware of:
* **Connection issues** – Bookings are made through third-party suppliers, so occasionally there may be communication delays with the rental company.
* **Full credit options** – Prepaying the full rental amount with no additional costs is only possible if you have a direct agreement with the car rental company. In this case, invoices will be sent directly to you, and the driver won’t need to present a credit card or sign an agreement at pick-up, allowing for full cost control.
* **Driver’s credit card** – The credit card used for the deposit at pick-up must be in the driver's name for the rental to be confirmed.
* **Credit vs. debit cards** – Only credit cards are accepted for the deposit at pick-up. In some cases, American Express may not be accepted.

***Important Note:**** We strive to process your booking requests as quickly as possible. Please be aware that some suppliers may take up to **24 hours** to confirm or reply to booking inquiries. *