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# Can I get a ticket refund in case of a flight disruption?

When a fully refundable ticket is cancelled by an airline, you can get a full refund if it is an unused ticket. We will process the ticket refund. In case the ticket has cancellation fees or non-refundable taxes, we would need to apply for a waiver with the airline to refund the total amount. The airline decides whether it grants the refund fee waiver or not. 

||| Airlines may take longer to process refund claims.

If the airline cancelled the flight when the passenger was at the airport, please let us know in chat or by support@cteleport.com. Please provide us with the details of the cancellation and the reason for it so that we can apply for a refund of the unused part of the travel with the airline.

**Will a ticket be invoiced if the airline cancelled the flight?**
There are two scenarios:
❌ If we could refund the ticket fully before the invoicing period, there won’t be an invoice.
✅ If we could not refund the ticket before the invoicing period. E.g. We applied for a cancellation fee waiver, and we’re waiting for the airline’s approval. In this case, we’ll issue an invoice, and we’ll send a credit note once a refund is transferred by the airline.

📝 **Related articles:**
[Flight changes and cancellations](https://faq.cteleport.com/en/article/flight-changes-and-cancellations-tkk7i5/?bust=1708514226502)
[Why are some marine flights not refundable?](https://faq.cteleport.com/en/article/why-are-some-marine-flights-not-refundable-1yxlqbt/)
[What are the no-show cancellation rules?](https://faq.cteleport.com/en/article/what-are-the-no-show-cancellation-rules-7hwtmx/)
[What are refundability and cancellation timelines?](https://faq.cteleport.com/en/article/what-are-refundability-and-cancellation-timelines-ybiu2n/)
[What to do if an airline cancels a flight?](https://faq.cteleport.com/en/article/what-to-do-if-an-airline-cancels-a-flight-17sk4q2/)